2012 Volkswagen Eos Pricing and Specs

That's a great result and entirely down to Mr White, the managing director of Volkswagen Australia. He deserves your, and our, thanks. Jane from Volkswagen called me back yesterday, 20/8/15 & advised me that Mr. John White approved the cost of the Roof Repairs.

Instead of phoning VW's head office and talking to someone who couldn't possibly know what was wrong with your car having never seen it you would have saved a lot of time if you'd gone straight to the mechanic. Instead of trying to self-diagnose a problem as you did in assuming the warning light was indicating a problem with the particulate filter it's always best to go to someone qualified to be able to diagnose a problem and fix it.

I can understand your frustration. I wouldn't buy the extended warranty, that's the dealer trying to stitch you up. To suggest that you would need an extended warranty is tantamount to saying the car will break down again, and suggests the dealer doesn't have much confidence in the product. First and foremost the dealer and VW should be fixing the car, no question. Under American laws your car would most likely be declared a lemon and VW would have to reimburse you for the cost of the car or replace with another one. We don't have those laws, pity, so you have to battle with a company that has shown a reluctance to fix problem cars. The oil leak is one issue that should have been fixed the first time to car went in, there's no excuse for it not to have been fixed. The second problem would appear to be the dreaded DSG gearbox, and there's no reason for that not to be fixed. It all should be at VW's expense.