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    Electronic issues in my 2023 Haval Jolion Premium

    GWM GWM Advice GWM Haval Jolion GWM Haval Jolion Advice GWM Haval Jolion 2023
    ...

    I have a serious electronic glitch/problem in my 2023 Haval Jolion Premium. It keeps dinging all the time saying there is a problem here and there, and I can’t use the computer menu or engage the cruise-control. I have taken it to the dealer five times but they won’t, or refuse to, fix this despite a seven-year warranty. It is extremely annoying and would drive anyone insane. It makes it impossible to go for long drives. What are my legal rights? I have written to Haval as well but they were quite rude.

    Answered by CarsGuide
    1 May 2024
    David Morley

    It sounds as though the car has a major computer glitch if it keeps issuing phantom warnings and won’t operate things like the cruise-control or the menu-driven functions. Australia’s consumer laws on this subject are quite clear and compel Haval to fix the problems as part of the factory warranty it offers with the vehicle.

    Don’t be tempted to let them get away with this. Make sure the problems have been logged with the dealership and with Haval (in writing) so that the problems will be treated as a pre-existing condition even if the warranty runs out down the track. If Haval refuses to fix a warranty problem, it is in breach of that same consumer law, at which point you can contact the ACCC who will make a judgment that can be legally enforced.

    An independent inspection of the vehicle by your state motoring club might be a good thing to have too, as it will prove that an independent body has identified the problems and that they really do exist.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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