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Outback concern

MICHAEL Metyniuk contacted Carsguide recently to complain about wear on the trim of his 2003 Subaru Outback. He asked if it was because of poor quality material or if it was a widespread problem.

WE ASKED Subaru to comment: ``Subaru Australia is concerned to hear of this customer's problem. ``We are confident it is not common and would like the opportunity to inspect the vehicle further via the customer's local Subaru dealer, where an in-depth report can be submitted to Subaru Australia for consideration. ``Subaru Australia has exceptionally strong product guidelines and any manufacturing defects found are covered under warranty (within the warranty period). ``We have an out-of-warranty `goodwill' arrangement where, on meeting certain criteria, manufacturing defects can be claimed out of the warranty period.'' There you are, Michael. Take your car back to your dealer, have them inspect it and report back to Subaru.

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