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    Volkswagen Golf 2011: Accelerator problems

    Volkswagen Volkswagen Advice Volkswagen Golf Volkswagen Golf Advice Volkswagen Golf 2011

    While driving last week, my 2011 VW Golf suddenly lost all connection with the accelerator and slowed down to a stop.

    I took the car to VW to have a diagnostic test and the mechanic came back and said the mechatronic circuit had a fault. He explained that unless I had the gearbox serviced directly recently and the wrong oil was replaced, external factors could not affect it. The only time I have had the gearbox looked at was when it was recalled in 2013 for the DSG issue and then in 2014 to have the clutch repaired by VW.

    I called customer service to query why I would have to pay $3500 to have the mechatronic system fixed when it seems faulty and not due to external factors and they said that the DSG was recalled and replaced in 2014 and it’s now 2019, so it’s the owner's responsibility to pay.

    I am wondering if there have been other complaints regarding the gearbox since the recall to see whether there is an underlying issue.

    Answered by CarsGuide
    31 January 2019
    Graham Smith

    We haven’t been getting reports of problems once the DSG has been replaced under the recall, as yours has, so I doubt you have any claim against VW for this latest problem.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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