Kia Sportage Problems

You’ve paid for a car with a factory warranty, so make the most of it. The first step is to have Kia look at the car, listen to the noise it’s making and come up with a plan from there. Convincing the dealership mechanic that there’s a noise that shouldn’t be there might be difficult, but you could also have the car independently inspected (try your state motoring club) the noise noted in writing, and present that to Kia as a way of proving there’s a problem.

In our experience, Kia has been pretty good at getting this stuff right and keeping its customers happy. So start with the dealership and if that doesn’t work, you can contact Kia’s Australian customer service department. After that, it’s a job for the ACCC, but it shouldn’t come to that.

The bottom line, however, is that this car is (or should be) still under factory warranty, so it’s Kia’s problem to sort out; a process that should not cost you anything.

It doesn’t matter whether you have the two-litre petrol, 2.4-litre petrol or the two-litre turbo-diesel engine in your Sportage, they all use timing chain technology rather than the toothed rubber timing belt. As such, the timing chain fitted should be good for the life of the engine and should not require periodic replacement as a timing belt does.

For a lot of second-hand car buyers, the opportunity to purchase a car with a year of factory warranty remaining is a big deal. It’s great peace of mind and that means a lot to some people who are sometimes a bit spooked by the level of technology in modern cars. On the basis that you’ll be selling the car in the next 12 months or so, perhaps now is the time while that warranty is still there to attract would-be buyers.

However, you must be able to prove to a buyer that the car has been serviced correctly and at the appropriate intervals. A car without a full, correct service history is, effectively, a car without a warranty regardless of how old it is. Make sure the service handbook is fully stamped and in the glove-box. By the way, your car’s warranty started when you bought it in late 2018, not 2019 even though it’s a 2019 model-year vehicle.

The 2021 Sportage range covers a variety of towing capacities depending on what engine and transmission are fitted and whether the example in question features all-wheel-drive or front-wheel-drive.

So, in no particular order, the Sportage with front-wheel-drive can tow up to 1600kg with a braked trailer, the AWD petrol can tow 1500kg, the AWD diesel has a towing maximum of 1900kg and the facelifted 1.6-litre petrol with the dual-clutch transmission can cope with 1650kg (all with the same braked trailer).

With a trailer with no brakes, the maximum towing capacity for any 2021 Kia Sportage is 750kg.

The allowable maximum tow-ball weight for the Sportage will have been calculated by Kia using all the available information from the car's weight distribution to the spring rates, the ride height and wheelbase measurements and even the way the rear structure of the car is physically constructed. So that's what you should stick to and, yes, 100kg is the official tow-ball weight for this vehicle.

The theory that holds that tow-ball weight should be 10 per cent of the towed weight (while the reality for a lot of makes and models) is really just that; a theory, a rule of thumb, and definitely not a hard and fast rule. As such, there's nothing to force car-makers to stick to it. Which is why Kia hasn't for the Sportage.

There's another school of thought in other countries that the tow-ball weight should actually be closer to five per cent of the towed mass, at which point the Kia's limit starts to make more sense.

This situation will turn out very differently depending on whether the car is still under Kia's factory warranty, or an aftermarket warranty sold by the dealership when the car was bought by your daughter. It will also depend on whether the cracked transmission case was due to a flaw or something thrown up off the road (which would count as accidental, not warranty, damage).

Kia extended its factory warranty to new, privately-owned cars on October 1, 2014. Which means the car in question was covered to that extent. With that in mind, the car should, indeed, be covered by Kia's factory warranty (until next year) so there should be no quibbling about a failure like this one that has had nothing to do with the way the car has been used or serviced. My experience is that Kia is pretty good at this stuff, figuring that its long-term reputation is more valuable than fixing an – often – rare fault. And even though your daughter was not the first owner of the car, the factory warranty is transferable to subsequent owners. Provided, that is, that the car has been serviced and maintained correctly.

If, however, the car is covered only by the aftermarket warranty, then you'll be in for a huge fight as these aftermarket warranties are rarely worth the paper they're printed on. The fine-print is full of clauses and conditions that allows the car dealer to wriggle out of their responsibility, and we simply don't recommend these warranties under any circumstances.

As for the fault itself, it's pretty rare to hear about something like a transmission case fracturing. Perhaps there was a manufacturing or casting flaw in that particular unit that has taken its time to surface and cause the failure. As for what you should do, the answer is simple: Take it back to the dealership you bought it from and make sure it's fixed properly according to the terms of Kia's own warranty. Don't be afraid to be a bit patient, and always give the dealership (or Kia) every chance to put things right before you instigating legal action or contacting the ACCC.

If Kia expresses any doubt over what caused the failure, an independent inspection (perhaps by the NRMA) will be able to determine what caused the casing to fracture and, therefore, whether it's a warranty or insurance job.

The Kia Sportage SX starts at $35,000 in manual form and $37,000 for the automatic variant. The better equipped, more powerful GT-Line petrol version is available only as an automatic and costs $49,370. Those prices do not include on-road costs which will vary from state to state and even region to region.

The current Sportage was launched in 2021, so we can possibly expect a mild facelift sometime in the 2023 calendar year. But being such a new design, the upgrades are not likely to be major ones, so there’s no reason to hold off buying now or when supply allows.

Sadly, Aussie cars like the Ford Fairmont just aren't being made any longer. As you've correctly identified over many years and almost 300,000km, this big, rugged, relaxed type of vehicle was perfect for travelling in Australia, but the onslaught of SUVs and the death of the local car-making industry put an end to these big sedans.

There's nothing wrong with a Kia Sportage (in fact, it's a good choice) and you might find the effortless turbo-diesel version suits your needs and preferences quite well. You may also appreciate the higher ride height and easier entry and egress. But what you won't find in any mid-sized SUV is the same dynamic feel of a conventional sedan like your current Ford. This is not to say modern SUVs don't drive well; they do, and improved fuel efficiency and different packaging is all part of where the Australia car-park is going.

If you're not venturing off the bitumen, however, there are a few alternatives to an SUV in the form of some very accomplished medium-sized sedans. The Hyundai i30 Sedan would be one and, if you want to retain the rear-wheel-drive feel and big performance, then the Kia Stinger is another alternative to an SUV.

The other alternative would be to take the time and effort to seek out a later-model Ford Fairmont with fewer kilometres on its odometer and start over again with the packaging you clearly already enjoy.

Kia introduced the fifth-generation Sportage in 2021, so there won't be any wholesale changes to the car for a while yet. Kia – like most car-makers – is constantly fine-tuning specifications of its vehicles, so there may be a mild facelift of the car due in 2023 or soon thereafter, but it's unlikely to involve much in the way of engineering.

The biggest news for the Sportage range in 2023 is likely to be the introduction of a hybrid model. Kia isn't saying when that will be, however, and it could even be 2024 before we see it. The other new Sportage variant is likely to be a plug-in hybrid version which has been slated for the North American market, but not confirmed for Australia. Yet.

While the weight of a towball bike rack and a couple of bicycles won’t be the issue, the problem will probably be down to the potential for those bikes and rack to obscure the parking sensors or reversing camera, or even making the rear hatch impossible to open with the rack in place. In cars with reverse autonomous braking, the sensors and cameras that allow that function to exist could also be compromised. And suddenly, the car you think has reverse AEB, suddenly doesn’t.

Car-makers spend a lot of time and money making that sort of technology work, only to have an aftermarket bike-rack company come along and render it useless. Bull-bars on four-wheel-drives are another great example: Aftermarket protection bars don’t always take into account the operation of the vehicle’s air-bag systems, potentially making the car less safe in a crash.