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    2019 Mitsubishi ASX media screen is frozen

    Mitsubishi Mitsubishi Advice Mitsubishi ASX Mitsubishi ASX Advice Mitsubishi ASX 2019
    ...

    My daughter's 2019 Mitsubishi ASX centre media screen has frozen. It shows the various options screen but has lost all touch-sensor ability. She can still play music through the system via her phone and the radio and volume control knobs work.

    Answered by CarsGuide
    9 July 2024
    David Morley

    First things first. Your daughter’s car came with a five-year warranty. That warranty will have started when the car was first registered. So job one is to see if it’s still within that five-year/100,000km window and, if it is, make this Mitsubishi’s problem. Even if the car is slightly out of warranty, if it’s been serviced properly, you might find Mitsubishi will meet you part-way with the cost of repairs.

    Beyond that, the touch-screen function has either failed or the unit has experienced a moment of electronic confusion. See if there’s a reset function for the head unit and if there is, perform the reset and see if it comes back to life. The other thing to try would be to disconnect the car’s battery for at least ten minutes and see if the screen recovers when you reconnect the battery.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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