I purchased a new 2023 Nissan X-Trail e-power STL three weeks ago and I suspect the car dealership has replaced the tyres as they didn't look like they were new on a car that had 26km on its odometer. As soon I drove from the show room floor, I noticed the low tyre-pressure light on dash. I stopped and asked the salesman to look at it, but he said the tyres were good.
At the 1000km first service at another Nissan dealership in my home town, they were unable to reset the tyre-pressure monitor and have ordered new TMS valves to be fixed under warranty.
This raises my concerns about the tyres. I have asked Nissan Australia regarding this issue and was told it’s not a common occurrence on a new vehicle for this to happen.
I’d be interested to know what makes you think the dealer who delivered your brand-new car has changed the tyres. Were they showing signs of wear? Did they make the car handle or ride strangely? Did they just not look 'right’?
I can’t imagine any dealership would be stupid enough to fit partly worn tyres on a brand-new car. You bought a new car, it should come with new tyres. Simple as that, and anything else is pretty shifty to say the least. The dealer might have switched to another set of brand-new tyres if one or more of the originals was damaged, but that’s not what you’ve suggested here. I’d definitely be taking it up with Nissan Australia’s customer service division as selling a brand-new car with second-hand tyres just seems crazy. Not to mention legally questionable.
If it’s simply the case that the tyres’ tread didn’t look brand-new, then the 26km it’s already covered could explain that by taking the shine off the tread. That, and the fact that the sidewalls were probably still very shiny (dealerships love tyre-shine products) could make the treads look worn when they really weren’t.
The faulty tyre-pressure monitoring system is a separate issue and can be fixed by replacing the dud parts. This is a simple warranty claim, and even though tyres are generally not covered in a new-car warranty, selling a brand-new car without brand-new tyres is a new one for me. If it really did happen, you’d be well within your rights to demand brand-new tyres.
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