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Are you having problems with your 2010 Ford Escape? Let our team of motoring experts keep you up to date with all of the latest 2010 Ford Escape issues & faults. We have gathered all of the most frequently asked questions and problems relating to the 2010 Ford Escape in one spot to help you decide if it's a smart buy.
You're right, they should have advised you that they wanted to test drive your car before actually doing it and hoping you wouldn't notice. I would speak to the dealer principal and express your displeasure at the treatment you receive and seek some form of compensation from him.
IN DEFENCE of Ford, it sometimes happens that an owner will hit a kerb or a hole in the road and damage the wheel, but they should check the wheel themselves to verify if the crack has been caused by driver error or not. That they dismissed your claim without checking isn't good enough, even if your car is out of warranty. It's even more disappointing that they have chosen not to act when the dealer supports your claim. If the dealer is prepared to make a report on its findings I would use it and pursue Ford for compensation.