Holden Captiva 2013 Problems

The ACCC operates a national website that lists all safety recalls. Included within that is a complete list of automotive recalls for Australian cars. You can visit the site here.

You simply search for your car's make, year and model and the website will tell you what recalls have been applied over the years. The alternative is to find a Holden service outlet who should be able to check your car's VIN and identify what recalls were relevant and whether they've been carried out (i.e fixed) or not.

You can buy replacement keys from locksmiths or online. They're not very expensive for the Captiva (unlike many cars which can cost hundreds) but you will need to have the key cut by a locksmith to make it work with the locks in your car.

If the remote control unit is working, you can fit the new key to that, or you can buy the whole unit with a new remote control. This new remote unit needs to be coded so that it talks to the computer in your car, but again, a locksmith should be able to handle this. If not, a Holden service centre will be able to code the new remote.

Depending on what sounds the engine is making will determine whether the engine is a throwaway or can be fixed. But if the consensus is that the engine in your car is beyond redemption, then I reckon a second-hand engine from a wrecked Captiva would be the best bet. I don’t think the car itself would be worth enough money to justify a rebuilt engine which could run to $10,000 or more.

Nobody wants to tell you this, but fundamentally, the Captiva was a pretty ordinary car. Lots of owners had lots of transmission problems (which you already know about) and plenty of diesel engines destroyed their turbochargers and – in some cases – the rest of the engine in the process. The petrol V6 was no beacon of excellence either, with a terrifying propensity to consume timing chains.

Who at Holden has rejected your claim for help in repairing the car? If it was the dealer, I’d simply go around that business and talk directly to Holden’s customer service department. The fact that the car has a full Holden service history might sway opinion at head office, but I wouldn’t be going to the bank on it given the age of the vehicle.

Owners complain about many things, most of them relate to build quality, but one problem hat stands out relates to the automatic transmission. I would be cautious about buying one, but you'll get a good picture of all Captiva issues on our Captiva problems page.

Holden spokesman Sean Poppitt says: "It's unfortunate Ms Dib has experienced some issues with her vehicle. Customer satisfaction is always our priority and we have contacted Ms Dib to have those mechanical repairs performed under warranty at no cost to the customer. A courtesy vehicle will be provided at no cost for the duration and we will also offer Ms Dib a goodwill gesture at the conclusion of any repairs."

I think you're being a bit harsh. I'm not a fan of the Captiva, but at least the dealer fixed it outside of the 100,000km warranty period.