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This is an interesting one, because the actual battery on an ML350 is under the driver’s front seat, beneath the carpet in a little cubby hole under the floor. This is partly for better weight distribution but also for under-bonnet packaging, but it makes jump-starting or charging the battery a little bit more complex.
But Mercedes-Benz has thought this through and has provided one negative and one positive jump-point under the bonnet. You can locate them precisely by looking in the owner’s manual. By hooking a jump starter to these easily accessible posts, you can jump-start the vehicle without removing the carpet, floor and battery. As such, the same jump-points should also work as charge points for recharging the battery.
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No, I don’t believe it would be some sort of trick to get more business. Have you been servicing it at a Mercedes-Benz dealership, or perhaps a regular mechanic? It could be a reset glitch after the last service.
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If it is a diesel I would have the particulate filter checked, it might require regenerating.
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