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Originally a joint venture between watchmaker Swatch and Mercedes-Benz the smart was conceived as the perfect car for town dwellers that rarely stray beyond the city limits. Despite being easy to drive and park the two-seater fourtwo, which is sold as a coupe and a convertible, struggles to generate showroom traffic.
No, the Smart is in the clear on this one.
THEY have a basic responsibility to deliver a professional service, and it seems they haven't. You should complain to the company so they can take action to make sure it doesnt happen again. If that doesn't satisfy you, find out if they're a member of a trade organisation and make your concerns known to that body. You could also report your problem to the manufacturer/distributor of GT Radial tyres so they can take action. Finally, go to your state consumer affairs people and lodge a complaint.