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My 2010 Nissan Navara 4WD ute has done 114,000 km and has been serviced by my A-Grade mechanic all its life. The timing chain has started to rattle. When I called the dealer I bought it from the service manager said that because it was not serviced by Nissan it had no Nissan service history, but my mechanic was a Nissan mechanic for years. It seems to be the excuses have started right from the first phone call, so as to be able to knock back a claim. A timing chain should not start to fail at 114,000 km. What can I do?
The dealer is telling you that there is no record of it being serviced by a Nissan dealer, which would seem to be correct given that you have had an independent mechanic do the servicing. I would agree that a timing chain shouldn't be worn and rattling at such low kilometres, but I doubt you'll get anywhere with Nissan on this. If you feel you need to follow through on this call Nissan's Customer Service Centre (phone: 1800 035 035).
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