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    I have a 2015 Renault Captur. The transmission has recently failed, should the repairs be covered by Renault?

    Renault Renault Advice Renault Captur Renault Captur Advice Renault Captur 2015

    I have a 2015 petrol auto Renault Captur with 135,000km and a full service history. The transmission has recently failed and I have been advised that it requires a new computer and clutch. As these are not wear items, is it reasonable to expect Renault to cover this under consumer guarantee or should I be covering this out of pocket?

    From what I have read and discussed, this is a known failure. I should also mention that I did report transmission issues with gear selection during the warranty period with the car jerking between first and second gear, this issue was never resolved.

    Answered by CarsGuide
    17 February 2022
    David Morley

    If there was a problem with the car that was logged with Renault while the vehicle was still covered by the factory warranty, then conventional wisdom says it’s Renault’s problem to put right. That’s what’s called a pre-existing fault and even though the car may now be out of warranty, if the problem was there before the warranty ran out, it’s still a warranty claim.

    However, what would help your case no end would be independent proof that the problems you experienced in warranty were the same ones that ultimately caused the entire transmission to fail. Perhaps having the transmission inspected by a specialist would give you this information.

    The issue will be that this transmission, in many cases, exhibited jerky performance even when it was brand-new. It’s likely Renault would point to this and tell you “they all do that,” suggesting that what you complained about back in warranty days was nothing to do with the failure. But you never know, Renault may wish to admit that this gearbox has known faults and flaws and look after you on the basis of customer care. Certainly, there are plenty of other Renault owners out there with similar stories to tell. Clutch-packs and the dual-mass flywheel have all been found to be wanting in this transmission.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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