Hyundai Accent 2013

Hyundai Accent 2013 Q&As

Check out real-world situations relating to the Hyundai Accent here, particularly what our experts have to say about them.

• Transmission problems with my 2019 Hyundai Sports Accent

  Taking your car to a Hyundai dealer is a fabulous idea because you might just find that this will turn into a warranty claim where Hyundai foots the bill and not you. Theoretically, your car could still be covered by its original five-year warranty (depending on what date it was sold new) but some Hyundai cars were also covered by extra warranty and extended drivetrain warranties. This is what you need to establish, but a Hyundai dealer will be able to give you the answer.

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• The engine won't crank when trying to start my 2019 Hyundai Accent RB Sport Automatic

  This is how car dealerships get a bad name. Your car would have come with a five-year/unlimited kilometre factory warranty. Since it's been (factory) serviced by the book, that cover should still apply up to October 2024. Which means it's Hyundai's problem to make it work properly every time you turn the key.

  The fault certainly sounds like it lies with the inhibitor switch (which prevents the car starting unless it's in Park or Neutral) but it doesn't matter. If the car doesn't work correctly and it's under warranty, it's Hyundai's responsibility to put it right. Of course, there are exceptions such as examples of driver abuse and normal wear and tear items like tyres and brake pads, but a critical safety function like this is definitely a warranty issue.

  Contact Hyundai's customer service department, report the issue and the dealership's `offer' and see what head office has to say.

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• My 2018 Hyundai Accent surges from 40km/h and 50km/h, any suggestions?

  You're right in that Australia has no lemon laws, but we do have Australian Consumer Laws which are aimed at protecting consumers against these sorts of problems. It's frustrating that some car dealers are still using the old ‘oh, they all do that' defence to explain away problems that need to be fixed. Car companies would do well to crack down on any of their dealers who give such glib answers.

  So the advice is to go straight over the dealer's head and talk to Hyundai's customer service department. A modern car shouldn't surge at any speed, and since your car is covered by its factory warranty, you need to give Hyundai every chance to put it right. Only after Hyundai has given up without a resolution should you talk to the ACCC on the basis of the car not being fit for purpose.

  My experience is that Hyundai has been very diligent in fixing problems like this and looking after its customers, so forget the dealer and go straight to head office.

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• What new cars do you recommend?

  If she’s been happy with her Accent, then perhaps a Hyundai i30 Active would be a good bet. It has Bluetooth, a rear view camera and GPS standard, so ticks all the boxes.

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