Mercedes-Benz V-Class vs Volkswagen Multivan

What's the difference?

The Mercedes-Benz V-Class, and in particular the Mercedes-Benz V220d, lives up to the notion of a luxury people-mover – for the most part. The leaking door is a concern, but may be confined to this vehicle only.

But in most every other way it has the whole prestige bus thing sorted. There is no denying that a more affordable van from a less, shall we say, desirable brand would do just as good a job.

But if you need to be seen to be offering the most luxurious people-mover you can buy in Australia, then you really ought to be looking at the V-Class…. just maybe go for the V250d, if the budget can stretch that far.

Seventy-four grand is a lot of money for a seven-seater van but it's not the same as a similarly seated SUV. You can do a whole lot more in a Multivan and you can get yourself a VW badge into the bargain. There's something about that badge and the history of VW vans, though, that makes it popular. But it's got the chops to back up its history - it feels great to drive and easy to live with. It's also easy to use and phenomenally easy to get in and out of.

My wife and I genuinely found ourselves looking at each other and saying, "Yeah, we could have one of these." Obviously we came to our senses pretty quickly (we are not van people) but, if we had to have a van, the Multivan would go straight to the top of the list.

This doesn’t look like your everyday Mercedes-Benz commercial van – the V-Class is certainly more at home parked in the driveway of a luxury hotel than alongside the back door in the alley behind it. 

Admittedly it isn’t as attractive as the Avantgarde flagship, but it has the whole Benz ‘family look’ thing going on, with a stylish grille, swept headlights and a streamlined body. A box on wheels it may be, but it’s a box with nicely rounded edges.

The 17-inch, five-spoke alloy wheels are plain, and the halogen headlights and daytime running lights don’t have quite the same wow factor as the LED units in the high-end model, but it wears that Benz badge loud and proud. And the extremely dark tinted rear windows ensure the privacy of your occupants, as well as giving off the vibe of high-end plush.

I know it’s hard to stray from the formula for a van, but I particularly like the back end of the V-Class – it is reminiscent of the original Vito, with low, broad-set tail-lights and a near-flat backside with a huge tailgate, which doubles as an awning to stand under if the weather is a bit Melbourne. 

The interior is typical Benz, or, in the case of the V220d, Benz on a slight budget.

Volkswagen's approach to this design is all about function but has yielded quite a strong result. That seems a bit silly if you just give the car a cursory glance, but if you spend a bit of time, it's a really nice job. The clay model clearly started as a big rectangular block and it was largely spared the chisel from the windscreen back.

In white it's close to anonymous but the Cruise's two-tone paint job adds a certain strength and some real character. I spent a lot of time looking at it and admiring the sparseness, but also what a clean design it is. That makes me sound slightly bonkers, but few cars get away with so few design features and look this good. Mitsubishi tried a basic design approach 10 years ago and the cars looked awful.

Perhaps the bigger surprise was the interior. Few commercial vans scrub up this well, so much so that you'd be hard-pressed to identify the Multivan in that way. The materials on the dash are typical VW - which is to say very good - and it doesn't feel or look like a knockabout interior, with some carpet and nicely covered seats in it.

With the optional eight-seat setup, it’d be hard to think of this van as impractical. And if you consider that it also has a boot capacity of 1030L in its most downsized form (and 4630L with the rear seats removed), any argument seems null and void.

The fact the boot is electrically operated, and that it has a separate tailgate glass opening section, and that you can open the boot using the keyfob – not to mention the kerbside door – just adds to the pragmatic appeal of this van.

The six rear seat backs can all be flattened down, and you can tumble them forward, too – the kerbside seats in a one-by-one motion, the driver’s side ones tumble two-at-a-time. It takes a bit of muscle to do those ones.

Essentially you can set it up as a parcel van if you want, or even as a mobile office – the rear seats can be configured to face each other, in ‘conference’ style. But you need to know that this isn’t an easy process, and once you’ve got it set how you want it, you’ll probably end up just leaving it as is.

Loose-item storage isn’t great, but at least the door pockets are large enough for some bottles and documents.

No matter which way you like it, those in the back will have good ventilation (it has a three-zone climate control system with a separate fan controller in the back above the second-row seats), and a decent amount of space. Crucially, there are no cup or bottle-holders, nor any loose item storage in the back two rows – there are mesh nets on the backrests of the very front seats, but that’s it.

If you plan to use this as a mover of smaller people, the V-Class’s child-seat anchor-point game will not disappoint. It has four ISOFIX anchors (two in each row) and six top tether points – yep, every spot in the back!

Up front there’s a problem with the cup-holder situation, too – there are two, but they’re way down on the floor, meaning it’s hard to access your cuppa on the move. In fact, loose-item storage isn’t great, but at least the door pockets are large enough for some bottles and documents. There’s a sunglass holder, too. The little media screen is a bit disappointing in its size, and the Comand controller codpiece that juts out from the centre console can take some getting used to.

Connecting and reconnecting a phone isn’t too difficult (although you have to pair audio streaming separately to phone streaming – which is weird), and there’s no extended smartphone capability such as Apple CarPlay or Android Auto. Using the navigation system is very simple, but the graphics are extremely aftermarket looking – that’s no bad thing, because Benz’s maps always looked a bit 1990s, but these ones are somewhat cartoonish.

This needs a very solid breakdown because there is a lot to know about this particular car. Starting with sliding doors on both sides, which are electrically operated, and there are buttons on the remote to open and close them.

There is a phenomenal amount of storage inside. The driver's door alone has two storeys of pockets to carry plenty of different-sized and shaped items. There's so many places to put things you can almost get decision paralysis.

Down on the floor between the seats is a handbrake that seems to have been borrowed from a helicopter, but it's that long because it's attached right down on the carpet. That means you can walk from the third row all the way through the van, flip up the armrests on either of the captain's-chair style seats and plonk yourself down. Or vice versa. 

The second row features two separate captain's chairs (again) that are set on rails. You can slide them back and forth and - most impressively - swivel them through 180-degrees to face the third row so you've got yourself a meeting room on wheels, complete with the USB-C ports on one side of the back row, just above a double-cupholder set up. The seat belts for the second row are integrated into the seats themselves, which is why you can use them in motion.

Incidentally, the back row can also slide back and forth and can fold down as well. There are cupholders either side of the row, too (the previously mentioned double along with a generous-sized one that came with its own thermal cup...I think that's what it was) and with the aforementioned USB ports.

On top of all that, there are window blinds, little porthole windows in the sliding door windows themselves, a place to put, say, a clipboard on the dash in front of you and a cupholder with two USB-C ports next to the shifter.

Being a van, the total cargo volume is gigantic. If you hoof the seats out, the cargo area is 2.532 metres by 1.627 (1.220m at the wheelarches). The height is 1.32m, meaning if you're under five feet tall, you can walk without bending over. Suffice it to say, you can fit an enormous amount of stuff in.

If there's still not enough room, you can tow 2500kg with a braked trailer and 750kg unbraked. A two-bar roof rack will hold a further 100kg and a three-bar 150kg. Gross vehicle mass is 3080kg from a 2266kg unladen weight, meaning a maximum payload of 814kg.

That's enough stats on practicality to keep you going.

The Cruise fits between the Comfortline Premium and the Highline, which itself comes in underneath the conference-room-on-wheels Comfortline Exec. The full title for the two-tone terror I had for a week is the Multivan TDI340 Cruise Edition T6.1 SWB. So from that you can tell it's a turbodiesel-powered Multivan on the shorter of the two available wheelbases and part of the T6.1 update for the van range.

The Cruise Edition comes with 18-inch alloys, a six-speaker stereo, multi-zone climate control, reversing camera, front, side and rear parkings sensors, active cruise control, digital dashboard, electric sliding side doors, powered tailgate, sat nav, auto LED headlights, park assist (with automated steering), auto wipers, power front windows, a clever seating system, LED taillights and sliding side windows.

Both the V220d and V250d are powered by 2.1-litre turbo diesel engines, but in differing states of tune.

The V220d has 120kW of power and 380Nm of torque, while the V250d pumps out 140kW and 440Nm. Those figures are decent given the capacity of the engine, and to help keep fuel use down it has stop-start, sadly it’s a bit grumbly and overactive.

Both run seven-speed automatic transmissions and are rear-wheel drive. The Benz vans have strong towing capability, with an unbraked towing capacity of 750kg, while it can deal with braked trailers up to 2500kg.

The 340 in the long name refers to the torque figure of the 2.0-litre turbodiesel four-cylinder. With 110Kw between 3250 and 3750rpm and 340Nm between 1500 and 3000rpm, it's a solid performer. In this guise, the seven-speed twin-clutch transmission delivers the power to the front wheels.

Mercedes-Benz claims that over a mix of urban and highway driving, the V-Class will return 6.3 litres per 100km, no matter whether you choose the V220d or the V250d – which is pretty good given the thing is long (5140mm), wide (1928mm) and relatively heavy (almost two tonnes).

Over a lengthy drive in the V220d – some of it on a twisty mountain road, some in stop-start traffic, most on the freeway – I managed 7.2L/100km. This will rise with added bodies, but not by much.

Volkswagen affixes a sticker to the windscreen with a 6.6L/100km combined-cycle figure. My week with the van was pretty busy and included a thorough fact-finding day on motorways and climbing Sydney's Blue Mountains, delivering an indicated 8.0L/100km over the week, which is well within the bounds of expectation with those official figures. That's pretty good going for a two-tonne-plus van with the requisite lack of slippery aerodynamics.

My drive saw me chauffeur my partner and our dog down to Cooma, where we then took my parents down the coast. We put the V-Class’s flexible seating to the test, as we had to buy a massive bathtub and bring it back with us. This proved that, although this thing is a luxury van, it can also be a hugely practical delivery van.

The comfort on offer was perhaps the biggest advantage for my passengers – with superb suspension composure, ride comfort and body control, the V-Class is like a big boxy limousine.

It won’t set your heart racing in corners as there’s quite a lot of body roll to contend with, but the steering is direct and very nicely weighted, making for easy progress whether you’re piloting it down a mountain pass or dealing with roundabouts or parking lots. The turning circle is small, which in turn makes the van feel smaller than it actually is.

The brakes can feel a little numb underfoot, meaning you might find yourself pushing a little harder on the pedal than you think you ought to. The response is good, though, even with weight on board.

The extra, effortless grunt of the V250d would be advantageous.

What was a little surprising was a lack of torque at higher speeds for overtaking moves. On a slightly sloping country back road with four adults on board, I expected there to be well and truly enough for a quick overtaking move – but the drivetrain didn’t quite have the grunt to get the job done. At least, not in the Comfort drive mode.

By using the ‘Dynamic’ drive selector and choosing Sport mode, there was extra push on offer – the gearing changed, and so did the throttle response – and that made overtaking moves a little easier. But still, the extra, effortless grunt of the V250d would be advantageous, and I know I wouldn’t like having to play with the drive-mode switch every time I overtook. Just leave it in Sport mode? You’ll pay the price on fuel use. 

Around town the seven-speed auto went about its job really well, offering smooth shifts in all situations. The transmission can clunk when you engage park or shift to reverse, though, which isn’t overly premium, and there is some turbo lag that you’ll have to remember when you prepare to take off from traffic lights. Another thing that didn’t necessarily persuade my passengers of the premiumness on offer was the fact that the kerbside door leaked when it was raining. Not good.

I may have given you the impression that the Multivan is fun to drive, but it's not in the usual sense. It does feel a bit van-ish with the initially awkward steering wheel angle. The driver's seat is hugely comfortable and you quickly discover that, despite being nearly as long as a Hyundai Santa Fe or Mazda CX-9, it's surprisingly wieldy, with the front wheels achieving impressive angles when you're on full lock.

No, you're not going to pull a u-turn in a normal suburban street, but you can get some tight angles while parking and, given its shape is that of a chiselled brick, you know where the corners are, with the sensors and cameras picking up the slack.

It never feels anything like its size until you head down the driveway into a shopping centre car park and the dangling 2.1 metres clearance sign looks ominously close. It doesn't just look close, though. The view out front is awesome and you are literally eye-balling bus drivers. Dogs love it because they can talk to bus drivers out the window, as our furry idiot did.

Obviously it's long for car-park spaces, like an SUV or any other people mover for that matter, so you have to take the usual care.

So why is it so much fun to drive. Obviously it's not a GTI (although the Transporter Sportline looks like it might be...) but the diesel engine is exceptionally strong and dealt with everything I threw at it.

Sadly I wasn't able to rope in a group of folks to go with me, given our current restrictions, but the 340Nm figure feels conservative. Especially when slaloming around slow-moving clowns on the motorway in the right-hand lane.

So the fun? Everybody absolutely loved this thing. In fact, to take the parlance of one of the Mystery Machine occupants, they dug it, man. So many blokes in utes looking wistfully at a van that obviously sparked a yearning for... having five kids maybe? I dunno, but people just loved it and when I posted a pic of it on Instagram, the crowd went wild.

And I loved driving it around and was sad to hand it back. M'colleague Matt Campbell is scheming to get into one, and even other folks from competing publications expressed a yearning.

The Multivan arrives with six airbags, with curtain airbags that reach all the way to the third row. There are also the usual traction and stability controls, along with multi-collision brake (which stops you rolling into another accident after suffering the first), driver-fatigue detection, reversing camera, blind-spot monitoring, rear cross-traffic alert, lane-keep assist, and low-speed forward AEB.

It's a pity the AEB doesn't extend to higher speeds, especially given this machine's role as a people carrier, and a further disappointment is its lack of pedestrian and cyclist detection.

The two swivel seats in the middle row feature ISOFIX points and top-tether anchors. The third row features another three ISOFIX points and three top-tether anchors.

Mercedes-Benz Vans backs the V-Class with a three-year/200,000km warranty plan, which is good.

The company has also introduced a new capped-price servicing plan for the V-Class, with maintenance due every 12 months or 25,000km, whichever occurs first. The fact the distance intervals are so far apart could be a bonus for business operators, but the costs are high: the first service costs $556, then the following two visits will set you back $1112 each time. Yikes.

A longer capped-price plan with lower prices would make this van a lot more attractive to business owners. A Kia Carnival could make a lot of sense in that regard, too – even business operators get a seven-year/150,000km warranty with a seven-year/105,000km capped-price plan, and the same cover for roadside assist.

As with other VWs, the Multivan Cruise has a five year/unlimited-kilometre warranty, which is now largely the norm, albeit not among German manufacturers. You also score a year of roadside assist into the bargain, which is extended with each service.

As for servicing, you can purchase up front, with five years for $1980, representing a $781 saving on pay-as-you-go assured-pricing service. A three-year commitment is $1300 and is a saving of between $159 and $357 on pay as you go.