Toyota HiAce 2021

Toyota HiAce 2021 Q&As

Check out real-world situations relating to the Toyota HiAce here, particularly what our experts have to say about them.

• What are the best van options for wheelchair modifications?

  From the sounds of things, you need a vehicle that can accommodate the wheelchair as an actual seat in the car rather than having the chair folded and stored for the journey. With that in mind, a van or people-mover is by far the best best bet and the news is good, because there are plenty of choices. For a while there, people were converting Ford Falcon station-wagons for this task, but since the Falcon is no longer made, vans have become the new default vehicle to convert. Which makes plenty of sense.

  There are specialist firms around that will carry out whatever conversion you require and tailor-make the ramps, lock-down points and grab-rails you need to make it work for you. Switched on companies will sit down with you and discuss your precise requirements and engineer something bespoke if necessary.

  At the moment, the list of car choices is pretty long and includes the new Hyundai Staria, VW Caddy, LDV G10, VW Caravelle, Renault Kangoo, Renault Trafic, Hyundai iLoad, Mercedes-Benz V-Class, Toyota HiAce and, in case you need something really big, even the Toyota Coaster. Some of these companies are also registered as NDIS suppliers.

  But don’t rule out a second-hand vehicle, either. There are websites around listing used wheelchair-accessible cars for sale. Some will be ex-taxis, but others can be relatively low-kilometre cars that might just have the exact layout you were looking for.

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• What van should I get to build a camper van?

  Mitsubishi’s L300 Express was available as a four-wheel-drive model way back in the 1980s (83 to 86) and was a very popular van to convert for camping thanks to that all-wheel-drive grip that allowed it to tackle rough roads with little problem. After 1986, a few of the later model Express 4WD vans (often badged Delica) made it into Australia as private imports, and there are a few of them around now to choose from.

  The requirement to be able to stand up inside the vehicle will limit your choices a little, but popular vans like the Toyota HiAce, Ford Transit and Mercedes-Benz Vito were available in a high-roof configuration. Even though they lacked all-wheel-drive, generally rugged construction means they should cope with dirt roads pretty well. They just won’t have the grip for off-road work.

  As with any second-hand commercial vehicle, try to find out what it did in its previous life. A van that has been used for hard labour might well be worn out. And don’t forget, nobody bought these things new for anything other than a working life.

  If, on the other hand, you’re shipping for a brand-new van, there are plenty of options from Ford, Mercedes, Peugeot, Fiat, Toyota and more. The vast majority of them use a turbo-diesel engine so will be quite economical and many also offer an automatic transmission for ease of driving. Choose the one that suits your intended layout best in terms of side and rear doors and the ability to climb from the front seat into the van area without leaving the vehicle (some have cargo barriers that will prevent this).

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• I am looking for a used van... do you have any recommendations?

  Rather than concentrate on a particular brand, the best advice is to find a vehicle with a full service history and signs that it has lived an easy life. Too often, commercial vehicles like vans are bought by their first owner and used and abused. They’re nearly always purchased with a job in mind, and that job can often wreck them or at least shorten their lives.

  Sometimes, the down-time associated with proper servicing means that maintenance is skipped, other times the sheer weight of the cargo being carried puts a lot of strain on mechanical components. A van that has been used by, say, a pool chemical company might have been exposed to highly corrosive chemicals every day of its life and could be hiding lots of rust. Even a florist’s van might have every nook and cranny filled with potting mix, waiting to become damp and start the rusting process.

  Another good idea is to buy a van that has already been converted to a camper. This conversion is not an inexpensive process, so letting the previous owner spend the money is a terrific concept. Keep an eye on the classifieds for a van that has done a tour of duty with a grey nomad or van-lifer, and is now up for sale as the owner moves on to something new.

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• Why has my Toyota HiAce van's gearbox failed?

  This does sound like an odd one, to be honest. It’s certainly possible to wear out a clutch in a very short space of time if you drive the car badly, but I’m trying to work out how a gearbox could fail at such a short mileage without there having been something wrong with it from the start. I’d also love to know why Toyota thinks the problem does not constitute a valid warranty claim.

  Has the vehicle been used to tow exceptionally heavy loads? Are there any other extraordinary circumstances that makes Toyota think that the issue is a driver-abuse or neglect scenario?

  I’d start by by-passing your dealership and contacting Toyota Australia’s customer service division. It might also be useful to have the damaged gearbox independently inspected by a specialist who might be able to pin-point the cause of the wear and help determine what happens next. If it can be shown that a component was faulty or simply failed too early, then I’d say you have a good case to pursue a warranty claim.

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