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    The engine won't crank when trying to start my 2019 Hyundai Accent RB Sport Automatic

    Hyundai Hyundai Advice Hyundai Accent Hyundai Accent Advice Hyundai Accent 2019

    My car is a 2019 Hyundai Accent RB Sport Automatic, 32,000kms, purchased new in October 2019 and serviced by Hyundai per the schedule. The issue is that, intermittently, the engine won't crank when trying to start the car. Moving the transmission shift lever from Park (to Reverse, Neutral, Drive) and back to Park or Neutral solves the issue and engine cranks and starts as normal. A problem with the transmission inhibitor switch?

    The other problem is that the Hyundai Dealership service department says that they will "take it apart" (the inhibitor switch mechanism) and then tell me what's wrong and whether it's covered under warranty. If they decide it's not covered under warranty, I'll be charged for a new inhibitor switch plus labour at $150 per hour.

    Any advice on how to proceed with this and what to say to the service dept before I leave the car with them? The car is booked in for late May 2023 for a regular service plus the "no engine crank" issue.

    Answered by CarsGuide
    21 May 2023
    David Morley

    This is how car dealerships get a bad name. Your car would have come with a five-year/unlimited kilometre factory warranty. Since it's been (factory) serviced by the book, that cover should still apply up to October 2024. Which means it's Hyundai's problem to make it work properly every time you turn the key.

    The fault certainly sounds like it lies with the inhibitor switch (which prevents the car starting unless it's in Park or Neutral) but it doesn't matter. If the car doesn't work correctly and it's under warranty, it's Hyundai's responsibility to put it right. Of course, there are exceptions such as examples of driver abuse and normal wear and tear items like tyres and brake pads, but a critical safety function like this is definitely a warranty issue.

    Contact Hyundai's customer service department, report the issue and the dealership's `offer' and see what head office has to say.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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