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If the car still has drive in the forward gears, but refuses to drive in reverse, it’s a reasonable bet that there’s wear or damage to the transmission’s intrinsic bits that select or control reverse gear. If the transmission was simply low on fluid or had a bad pump or torque converter, it wouldn’t go anywhere in either direction.
A transmission specialist will probably have seen this problem before and will be able to advise of the extent of the damage. Either way, don’t drive the car any farther as you may do more damage.
It’s not too difficult to repair, but it might be costly. Have it assessed by another mechanic or dealer and get a quote on fixing it.
So many things affect road noise, which makes it difficult to fix. There’s the road surface itself, the tyres, and the noise insulation in the vehicle. The Honda CR-V might well be quieter, but could still be noisy on the roads you drive on. If the road noise is the thing that is making you switch vehicles, then it might be worth talking to a tyre dealer about a tyre that might be quieter than the ones on your Kluger. If you want to go down that road, you could try a Mazda CX-5 or CX-7, a Kia Sorento or Sportage, Toyota RAV4.
* Price is based on Glass's Information Services third party pricing data for the lowest priced Mazda CX-7 variant.
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