The 2022 Kluger does have Android Auto (and Apple CarPlay) but there’s a catch. While the Kluger’s Apple CarPlay will pair with a phone via Bluetooth, the Android Auto system needs the phone to be tethered to the car via USB cable. Try it again with a cable and you should have success. But it’s far from being as convenient as a Bluetooth set-up.

It’s a tough one isn’t it? But in the first instance, the filter replacement could simply have been overlooked on the job card when the mechanic was allotted to your vehicle. That said, I certainly hope you took the vehicle back and pointed out that you’d been charged for something you didn’t get. From the dealer’s reaction at the point, you might get a reasonable idea of how seriously this was taken at management level.

As for proof of oil changes, there’s a couple of things you can do. You can ask to see the old oil before it’s poured into the recycling drum, or you could even ask for a photo to be taken of the differentials and transfer-cases with their drain plugs removed to prove that the old oil was at least removed.

In the past, some car owners have even resorted to placing secret marks on various fasteners to make sure they’ve been undone by the mechanic. The trouble with that starts when the mechanic spots the mark they weren’t supposed to see. That’s when the customer-mechanic war really escalates.

The absolute best advice here is to not drive the vehicle any farther and take it straight to the Toyota dealership from which you bought it. This could be anything from a minor to a major problem, but any brand-new car that is not shifting gears smoothly and silently is a cause for concern.

The mechanics might try to convince you that this is something all Klugers do, but don’t be afraid to question that. In fact, since it’s a dealership, get them to take you for a ride in another Kluger of the same specification to see if it makes the same noises. If you’re still not happy and not getting anywhere at dealer level, try Toyota Australia’s customer service department.

The eight-speed automatic in the Kluger is a well known quantity and doesn’t seem to have any inherent weaknesses. Which means anything odd like a vibration or noise needs to be checked out before any further damage is done.