Toyota HiAce vs Volkswagen Caddy 5

What's the difference?

The rear barn-door option brings a significant boost in versatility, ensuring Toyota’s dominant market leader not only maintains its vast customer base but potentially expands it to include forklift-reliant operators who have previously overlooked the HiAce.

Given we had to wait 55 years for this barn-door option, we hope we don’t have to wait another half a century for a fold-down inboard armrest on the driver’s seat, which is now the only item missing from an otherwise formidable workhorse specification. 

The VW Caddy Cargo feels sporty and is undeniably fun to drive with its lively engine and responsive handling. But that doesn’t detract from its light workhorse capabilities.

Given the choice, we’d prefer the TDI320 turbo-diesel’s superior torque, payload and fuel economy, but for $2000 less this turbo-petrol version with enhanced safety still has plenty of appeal for small van buyers.

It’s a typically robust design comprising MacPherson strut front suspension, a leaf-spring live rear axle that’s excellent for load-carrying, variable-ratio rack and pinion steering and four-wheel disc brakes on all automatic variants, like ours.

The rear-wheel drive chassis has an inherent traction advantage over front-wheel drive vans, particularly on loose or slippery surfaces and with heavy payloads. 

Its 1990mm height allows access to underground and multi-storey car parks and its 3210mm wheelbase boasts an impressively tight 11.0-metre turning circle.

The two-tone dash layout is neat and functional with easy-to-use controls and instrumentation. 

There’s still no fold-down inboard armrest for the driver’s seat to enhance comfort on long hauls, but given we had to wait more than half a century for a barn-door option, we know Toyota won’t be rushed on these decisions.

Our SWB test vehicle has a 2755mm wheelbase and compact 4500mm length.

Its front-wheel drive chassis, which shares some architecture with the iconic Golf sedan, rides on simple but robust MacPherson strut front suspension, a coil-spring beam rear axle and four-wheel disc brakes.

With electric power-assisted steering, it has an 11.4-metre turning circle (larger than we expected) and load access is through asymmetric rear barn-doors and a kerbside sliding door.

The dash has a clean and minimalist look given that most functions including heating/cooling are controlled via the central touchscreen, which, like a phone, can be fiddly and therefore distracting while driving.

However, it does at least retain traditional rotary dials for audio volume and radio tuning.

The moulded composite bulkhead between cabin and cargo bay, with its mesh-protected central window, is effective as a cargo barrier and in minimising noise from the load area.

However, it appears Volkswagen has also fitted noise-absorbing fixtures over the rear wheel housings, which combined with the bulkhead, create civilised cabin acoustics.

Even so, tyre noise can still be intrusive at highway speeds on coarse bitumen surfaces.

With its 2225kg kerb weight and 3300kg GVM, the HiAce has a genuine one-tonne-plus payload rating of 1060kg, and up to 120kg of that can be carried on the roof using Toyota’s genuine accessory triple-bar roof rack set. 

It also has a braked tow rating of up to 1500kg and with a GCM (how much it can legally carry and tow at the same time) of 4800kg, it can carry its peak 1060kg payload while towing that weight, which is a versatile set of numbers for a working van.

Cargo bay walls and doors are lined to mid-height, the roof is internally lined and there’s ample internal lighting. 

It’s accessed from either side through sliding doors with 1010mm-wide openings, or from the rear through the barn-doors which are both equipped with demisters/windscreen wipers and can swing open to 180 degrees. 

Each door also has a simple brace which can hold them at 90 degrees opening if required.

The cargo bay offers a sizeable 6.2 cubic metres of load volume, measuring 2530mm long, 1760mm wide and 1340mm high. 

With 1268mm between the rear wheel housings and six floor-mounted load anchorage points, it can carry up to two standard 1165mm-square Aussie pallets or up to three 1200 x 800mm/1200 x 1000mm Euro pallets. 

Its spacious driver’s cabin has numerous storage offerings including a large-bottle holder and bin in the base of each front door, small-bottle/cupholders in the centre and on either side of the dash, plus a single glove box.

The centre console is well designed, comprising an open storage tray at floor level and a large lidded box between the seats. 

This not only has cavernous internal storage but there’s also an external shelf at the front, two large-bottle holders at the rear and another shallow tray set into the lid, which when closed can double as a handy work desk. 

The Caddy’s 1433kg tare weight and 2150kg GVM result in a 717kg payload rating.

Up to 100kg can be legally carried on the roof, where external anchorage points covered by protective caps are provided for installing roof racks or rails.

It’s also rated to tow up to 1500kg of braked trailer but VW does not publish a GCM (Gross Combination Mass) rating, so we don’t know how much it can legally carry and tow at the same time.

The versatile cargo bay, which offers 3.1 cubic metres of load volume, is 1797mm long, 1614mm wide and 1272mm high. With 1230mm between the wheel housings, it can carry either a single 1165mm-square Aussie pallet, one 1000 x 1200mm Euro 3 pallet or two smaller 800 x 1200mm Euro pallets.

All can be loaded through the rear barn-doors, with 180-degree opening for easy forklift access. The sliding side-door’s opening is only 695mm, partly due to intrusion of the bulkhead, so kerbside access is only for smaller items.

There are six load anchorage points and even though the cargo bay’s walls and doors are lined to mid-height, there’s no protective floor covering, which we would recommend to avoid unsightly dents and scratches. There’s also bright LED lighting and another handy 12-volt outlet.

Driver and passenger have plenty of cabin storage with large bottle holders and bins in each door, dashboard bins, a large glove box, full-width overhead storage shelf and a centre console offering four open storage nooks and dual small-bottle/cupholders.

The Cargo range offers eight variants (10 if you include the Crewvan) with a choice of petrol or diesel engines, manual or auto transmissions and two wheelbase lengths comprising Standard (SWB) and Maxi (LWB).

Our test vehicle is the Cargo SWB, equipped with a 1.5-litre turbocharged four-cylinder petrol engine and seven-speed dual-clutch automatic for a list price of $39,990.

Externally you get a no-frills workhorse designed for hard work, with ample dark grey plastic in the usual places where bumps, scrapes and wear occur, including the bumpers, door handles and door mirrors.

However, at least there are silver plastic wheel covers (easy to replace if damaged) to add some bling to its robust 16-inch steel wheels and 205/60R16 tyres, with a full-size spare.

There’s also work-focused rubber flooring in the cabin as you’d expect, which is in stark contrast to numerous creature comforts you might not expect like keyless start, height/reach adjustable leather-rimmed steering wheel, adjustable lumbar support on both bucket seats, heated door mirrors, a reversing camera, rear parking sensors and separate cabin/cargo bay locking.

There’s also standard wireless smartphone charging, two 12-volt accessory outlets and a pair of USB-C ports, plus a four-speaker multimedia system with 8.25-inch colour touchscreen and multiple connectivity including Apple and Android devices.

However, in stark contrast to this tech, there’s no AM radio band. Go figure.

HiAce’s venerable (1GD-FTV) 2.8 litre four-cylinder turbo-diesel produces 130kW at 3400rpm and in auto models like ours a meaty 450Nm of torque between 1600-2400rpm. 

Maintenance procedures are simplified by its Euro 5 emissions compliance which doesn’t require AdBlue.

A smooth-shifting Aisin (AC60E) six-speed torque converter automatic optimises fuel economy with full converter lock-up on fourth, fifth and sixth gears, along with overdrive on fifth and sixth for relaxed highway driving. It also offers the choice of sequential manual-shifting if required. 

The live rear axle is equipped with an electronically-controlled automatic limited-slip diff, which optimises the inherent traction advantage of rear-wheel drive.

The spirited and economical 1.5-litre four-cylinder turbocharged petrol engine produces its maximum 84kW across a 1500rpm-wide power band between 4500-6000pm.

Torque enjoys similar band width as its 220Nm is served at full strength between 1750-3000rpm, which showcases this little engine’s impressive flexibility.

The seven-speed dual-clutch automatic offers three drive modes comprising Drive, Sport and Tiptronic; the latter for manual-shifting using the steering wheel-mounted paddles. There’s also an electronically-controlled automatic locking diff.

Toyota claims an official combined cycle average of 8.2L/100km. 

After 215km of testing, without a load and with the automatic engine stop-start function switched off, our figure based on trip meter and fuel bowsers readings came in slightly higher at 9.8L/100km. 

This single-digit economy was achieved purely in city and suburban driving, which is thrifty for a large commercial vehicle weighing more than two tonnes. 

So, based on our figures, you could bank on a ‘real world’ driving range of around 700km from its 70-litre tank.

VW claims an official combined figure of 6.2L/100km and the Caddy’s dash display was claiming 7.2 at the end of our 252km test, of which about one third was hauling its maximum payload.

After crunching the numbers from tripmeter and fuel bowser readings, our own figure was very close to the Caddy’s at 7.4L/100km.

So, based on our figures, you could expect a ‘real world’ driving range of around 670km from its 50-litre tank using 95 RON fuel.

The big front doors swing wide open to provide easy access to the cabin, where it’s easy to find a comfortable driving position given ample seat adjustment that includes lumbar support, plus a height-and-reach-adjustable wheel and big left footrest. 

Responsive steering and strong braking, combined with a reasonably supple ride quality when empty or lightly loaded, makes for a comfortable daily work environment. 

This is enhanced by commendably low internal noise levels for a van without a bulkhead between the cabin and cargo bay. We suspect the full-length roof lining helps here.

Like all panel vans, the solid-walled cargo bay creates a huge blind-spot over the driver’s left shoulder which can’t be avoided. And the central join of the barn doors obscures vision through the cabin’s rear-view mirror.

However, the portrait-shaped door mirrors are a decent size and combined with a suite of driver aids like blind-spot monitoring, rear cross-traffic alert, rear parking sensors and reversing camera, a competent driver can easily steer clear of trouble. 

And it has easy manoeuvrability thanks to the tight 11-metre turning circle and lightness of the variable-ratio steering at parking speeds.

 The 2.8-litre turbo-diesel has good flexibility with strong low-rpm response thanks to its ample 450Nm of torque. 

The smooth and snappy shift protocols of the six-speed auto optimise engine response, which is most evident in stop-start city and suburban driving. 

It also delivers relaxed and economical highway travel, particularly with the cruise control activated, with overdrive requiring less than 2000rpm to maintain 110km/h.

It may be a small vehicle but people of most shapes and sizes can find a comfortable driving position thanks to its spacious cabin with ample headroom, comfortable and supportive bucket seating with adjustable lumbar support and a big left footrest. Rake adjustment for the seat’s base cushion would make it even better.

Although it looks like a back-to-basics workhorse it doesn’t drive like one, particularly when unladen.

It feels more like a car than a van and is quite engaging (dare we say sporty) with its combination of firm but supple suspension, nicely weighted and communicative steering through the delightful leather-wrapped wheel and reassuringly strong retardation from a quartet of disc brakes.

It has less power and torque than its TDI320 turbo-diesel sibling and both peak values are accessed further up the rev range, so it must maintain higher rpm than the diesel for optimum performance which is typical of small turbo-petrol engines.  

The sweet-shifting seven-speed dual-clutch automatic makes this easy to achieve, though, particularly when you have the option of manual paddle-shifting.

The gearing also ensures low engine stress at highway speeds, requiring only 2000rpm to maintain 110km/h.

Although its agility is great for zipping through busy traffic or down narrow city lanes for delivery work, unfortunately it can’t erase the huge blind-spot over the driver’s left shoulder caused by the cabin bulkhead and, beyond that, the solid cargo bay walls.

The passenger-side door mirror is not large enough for adequate visual coverage of this hazardous zone. Although blind-spot monitoring and rear cross-traffic alert are available as pricey options, we reckon they should be standard issue for not only our test vehicle but all solid-walled vans.

To test its load-carrying, we inflated the tyres to the 42psi cold pressures recommended on the placard and forklifted 415kg into the cargo bay.

With our crew of two, that equalled a 575kg payload that was about 140kg under its peak rating (we would have loaded more but weights were in short supply on the day).

Even so, the rear coil springs only compressed about 45mm, which was no different to when we loaded a similar model with more than 700kg. The rear suspension felt slightly firmer but still supple under this weight, maintaining safe and predictable handling.

 It also performed well on our 13 per cent gradient, 2.0km-long set climb at 60km/h, self-shifting down to a suitable gear and easily hauling this load to the top.

Engine-braking on the way down, in a manually-selected second gear, was minimal at best requiring several brake applications to keep it under the posted 60km/h speed limit.

However, this is typical of small displacement motors with heavy loads on their backs.

A maximum five-star ANCAP rating applies to all Cargo variants built from July 2022.

The Caddy Cargo offers numerous safety features headlined by seven airbags and AEB, along with new MY23 upgrades comprising 'Lane Assist' and 'Front Assist'.

Lane Assist operates above 60km/h to provide steering correction when the vehicle appears to be leaving the lane without the driver using the turn signal.

Front Assist detects cyclists/pedestrians plus oncoming traffic when turning at an intersection and can apply autonomous braking to avoid a collision.

There’s also a reversing camera and rear parking sensors, daytime running lights, non-adaptive cruise control, a driver fatigue alert system and more.

The HiAce is covered by a five-year/unlimited km warranty.

Scheduled servicing is set at relatively short six month/10,000km intervals, whichever occurs first. 

Capped-price of $290 per service covers the first six scheduled services over three years or 60,000km.

The Volkswagen Caddy Cargo is covered by a five year/unlimited km warranty with 12 months roadside assist.

Scheduled servicing every 15,000km or 12 months whichever occurs first.

Total capped-price servicing for five years/75,000km is $3142, or a pricey average of $628 per year.

However, VW offers an upfront five-year care plan that represents a $1492 saving (that’s almost 50 per cent) for the same service period.