Honda HR-V 2019 Problems

This car was not universally panned for its poor ride quality, but comfort is a very subjective thing and if you’re felling the bumps, then you’re feeling them. And you’re not alone, because many owners of SUVs have experienced the very same thing.

By raising the ride height of a hatchback to create an SUV or cross-over, manufacturers suddenly find themselves with a vehicle that has a higher centre of gravity. That means that the car tends to roll more heavily in corners. The solution to keeping the car a tidy handler is to make the springs (suspension) stiffer and, therefore, reduce the amount of body-roll that is felt. But that’s often at the expense of ride quality. And that’s probably what you’re feeling in your Honda.

You can change the springs for a softer set, but you’ll be dramatically changing the car’s dynamic responses and could even find this change throws up all sorts of ABS and ESP anomalies as well as making the car technically unroadworthy. But all is not lost.

The other thing that has a dramatic affect on a car’s ride quality is the wheel and tyre package fitted. As manufacturers charge more for each hike in trim level, they also tend to fit tyres that are wider and have a smaller sidewall profile, for a sportier appearance. But here’s the problem: The smaller the tyre’s sidewall (it’s profile) the fewer bumps that tyre can absorb before it passes that bump on to the suspension and, ultimately, into the base of your seat. I’m tipping your car is an up-spec HR-V with 18-inch wheels and tyres and these, in fact, are the cause of the choppy ride you dislike so much.

The solution might be to fit the 17 or even 16-inch wheels and tyres from a lower-spec HR-V. You might find a Honda dealer who will swap your wheels and tyres for another set or even another HR-V owner who wants to upgrade to your 18-inch tyres in exchange for their 16-inchers. Opting for a smaller tyre with a higher sidewall is where we’d always start when attempting to improve a vehicle’s ride quality.
 

The problem sounds like a fairly major melt-down of some of the car’s computer systems which is leading it to think there’s a range of major issues that have all occurred at once. Modern cars use lots and lots of sensors that all feed information back to the computer that controls the driveline (the ECU) and everything else (the body computer) and if any of these sensors are kaput, the car can issue you with headlines like the one you’re seeing.

The good news is that it shouldn’t cost you anything to fix, a 2019 Honda is well and truly still within the factory warranty period, so it’s the dealer’s problem to fix, not yours. Even if you bought the car second-hand, the new-car warranty transfers to subsequent owners (you) so don’t be afraid to phone your nearest dealership and book the car in to be inspected, diagnosed and fixed.

The only catch in all of this is if the car hasn’t been serviced correctly. It doesn’t need a Honda-dealership service history, but it does need service-handbook proof that it has been maintained according to the manufacturer’s schedule by an accredited workshop. If it hasn’t, Honda (or any other manufacturer) can sometimes use that neglect as an out when it comes to fixing problems under warranty. If, for instance, you turned up with a three-year-old car that had covered 60,000km but had never had an oil change or service, you’d probably find the manufacturer would simply tear up the warranty on the spot, even if it was technically a five-year warranty.

One of the gripes with the Honda HR-V (I’ll assume that’s the model you’re talking about; there is no Honda HR-C) is that you need to pay for the very top-shelf model before you get the full safety package. In the HR-V’s case, that includes full forward-collision warning, autonomous braking and lane-departure warning. The catch is, you can’t even pay extra and option this package of the lower sped models.

In any case, it’s academic from your point of view, Noel, because even the range-topping VTi-LX misses out on rear-cross traffic alert, blind-spot monitoring and the active cruise-control you’re looking for. Plenty of the competition has these features and no doubt when Honda replaces the current model HR-V, those features will get a look in.

It doesn’t sound right to me that simply having the navigation turned on would preclude listening to the radio as well. The navigation will certainly cut across the radio when it needs to deliver the next direction, but beyond that it should just work away in the background. If that’s not the case, I’d say you have a problem within the system.

My insiders at Honda tell me that the MY2021 HR-V (released last month) has an upgraded entertainment system that has been developed in response to customer input and is said to be a better all-round device with greater connectivity. At this stage, there’s no word on whether the system will be able to be retro-fitted to your model Honda, but there’s a chance that it might be. A chat with your dealer sounds in order.

Yes, I think the dealer is doing the appropriate thing. It’s not unusual for a whole door to be replaced; it’s easier and quicker to do that than repair the door panel. For you the end result is almost certainly better doing it that way. There’s no reason or justification to replace the car.