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We’ve asked Mercedes-Benz for help with your problem, but in the meantime you could take the car to a Mercedes-Benz specialist mechanic and have then show you, or do it for you.
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Buying a smaller, new car would give you the certainty of a long warranty and the benefit of capped price servicing. You could consider a Kia Rio, for instance, which would have a 7-year, unlimited kilometre warranty.
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The X3 would be fine but you should also - perhaps surprisingly - consider a Volvo XC60 which I rate as slightly better than the BMW as a secondhand choice.
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