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    Issues with Mazda Connect System in 2023 CX-5

    Mazda Mazda Advice Mazda CX-5 Mazda CX-5 Advice
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    Since it was new in October 2023, the Mazda Connect System (sat-nav) in my Mazda CX-5 2.5 Akera AWD Turbo has not worked correctly. Mazda says this is a common problem but so far has not been able to fix the problem.

    Answered by CarsGuide
    18 June 2024
    David Morley

    There does seem to be a bit of a trend here where the Mazda software won’t talk to its owners’ phones. It’s not just a Mazda thing, either; plenty of car-makers using proprietary software receive customer complaints when the software and apps won’t play ball.

    Some owners have had success by disconnecting the car’s battery overnight and forcing a reset to factory settings, but in other cases, the refusal to operate correctly is intermittent.

    However, it’s up to Mazda to make good on a fix for this. Whether that involves replacing the head unit and screen with a new one, downloading new software or a patch for the existing stuff or whatever the solution is, your factory new-car warranty should cover this. Make sure the fault has been logged at the dealership (so Mazda knows it’s a pre-existing condition) and don’t be afraid to tackle Mazda Australia’s customer service division to see what can be done.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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