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For all the glitz, glamour, and breadth of the Mercedes-Benz passenger car range, it's nice to see the E-Class sedan, to many, the Mercedes-Benz, still persevere.
While Benz has re-invented its small cars and SUVs multiple times to stay up to date with global trends, the E-Class has soldiered on for the brand's faithful in the same form it always has, only now the time has come for its gradual steps into electrification.
Dubbed the E 300 e, this plug-in hybrid variant aims to offer some of the experience of an electric car with all of the experience of Mercedes’ renowned executive sedan.
But does this electric update improve the core Mercedes experience or only work to compromise it?
I took this latest version for a week to find out.
The Mercedes-Benz V-Class van isn’t made for ferrying parcels from point to point. No, even though it is based on the Vito courier van, the V-Class is all about human cargo.
And let’s be clear, here: we’re not talking about chucking people in the back and hoping they get to their destination without cracks or breakages. This is a luxury van made to move people in comfort and style, with all the trimmings you’d expect of a vehicle bearing the three-pointed star badge.
So, is it any good? I played hire-car driver to find out.
It's nice to see the E-Class still embody the ancestral heritage of Mercedes-Benz, a brand which has had much change forced upon it in the last decade.
This hybrid one in particular does a remarkable job of blending the future and the past in one deeply capable and customisable package, but not one without its flaws.
While the E 300 e manages to unite these elements nicely, it's ultimately held back by its classic rear-drive underpinnings which have consequences for packaging and electric range.
The Mercedes-Benz V-Class, and in particular the Mercedes-Benz V220d, lives up to the notion of a luxury people-mover – for the most part. The leaking door is a concern, but may be confined to this vehicle only.
But in most every other way it has the whole prestige bus thing sorted. There is no denying that a more affordable van from a less, shall we say, desirable brand would do just as good a job.
But if you need to be seen to be offering the most luxurious people-mover you can buy in Australia, then you really ought to be looking at the V-Class…. just maybe go for the V250d, if the budget can stretch that far.
The E-Class recently received a significant facelift to bring it in line with the brand's latest design ethos, and it serves to refine an already elegant sedan.
The E-Class isn't just the brand's definition by reputation, but by its look, too. While some may be disappointed by how similar it now looks to the C-Class below, or the S-Class above, giving the core Mercedes sedan range near identical silhouettes, it cuts a unique path from its traditional rivals.
BMW's 5 Series leans into a sharper and more aggressive design language, while Audi's A6 does much the same with a post-modernist edge.
I'd argue the stoic Germanic stare of the E-Class’ softer face places the Mercedes exactly where it needs to be, but it doesn't stray from its sporty rear-drive underpinnings entirely.
The car's new blacked-out highlights accentuate its width, and the 10-spoke alloys on our test car fill the wheelarches and draw your eye to the car's low stance and big brakes.
A classic Benz beltline runs from the front lights to the rear, uniting a tidy and clearly well-built package.
Inside and the more luxury-focused touch of the E-Class compared to rivals is evident. Lavish wood trims work their way through the doors and across the grandiose dash, and while the flashy screen fittings from the wider Benz range are present here, the interior is toned down several notches from the glitz of the brand's smaller vehicles.
This offers it a much more stately ambiance, matched by the synthetic leather ‘Artico’ seats which are more like lounge chairs you sink into.
The overall design links the E-Class with its siblings nicely, and there are a lot of the brand's re-imagined classic touches present, like the circular climate vents, wooden panel inserts, and silver-tinged toggles which run down the centre.
It's not all retro, though, with the E-Class wowing observers with its giant single gloss panel hosting the multimedia suite and digital dash elements.
Obviously, you can go further here, with a long list of optional interior colour and trim combinations to customise the E-Class to your heart's content, although I was happy with the classic black on brown woodgrain of our test car.
This doesn’t look like your everyday Mercedes-Benz commercial van – the V-Class is certainly more at home parked in the driveway of a luxury hotel than alongside the back door in the alley behind it.
Admittedly it isn’t as attractive as the Avantgarde flagship, but it has the whole Benz ‘family look’ thing going on, with a stylish grille, swept headlights and a streamlined body. A box on wheels it may be, but it’s a box with nicely rounded edges.
The 17-inch, five-spoke alloy wheels are plain, and the halogen headlights and daytime running lights don’t have quite the same wow factor as the LED units in the high-end model, but it wears that Benz badge loud and proud. And the extremely dark tinted rear windows ensure the privacy of your occupants, as well as giving off the vibe of high-end plush.
I know it’s hard to stray from the formula for a van, but I particularly like the back end of the V-Class – it is reminiscent of the original Vito, with low, broad-set tail-lights and a near-flat backside with a huge tailgate, which doubles as an awning to stand under if the weather is a bit Melbourne.
The interior is typical Benz, or, in the case of the V220d, Benz on a slight budget.
The E-Class takes many forms around the world, and one of them is a taxicab which makes a lot of sense because the E-Class is one of the few cars I've had on test of late that I'd actually like to be driven around in rather than always take the helm myself.
The rear seat space is enormous behind my own driving position, and the detailed luxurious trims continue, complete with the dazzling milled silver speaker fittings, woodgrain trim, and in our test car, rear heated seats.
Again, the seats are ones you simply sink into, and the window is nice and wide for great visibility.
Alongside rear heated seats in our car, amenities include large bottle holders in the doors, flip-out ones in the armrest, hard shell pockets on the back of the front seats, as well as dual adjustable air vents with a lock-off.
The front seats also offer generous space, comfortable and supportive designs, and a lavish space for full-sized adults with a high level of adjustability.
As much as I hate the fact that you have to tick pricey option boxes on an already pricey car, the amenities they afford are properly luxurious.
The seat heating, for example, extends to the armrests in the doors and centre console, and the third climate zone is a necessary touch if you're ferrying around rear passengers often.
While a sedan like this is never going to have the ease of seating of an SUV, there are lots of little areas where this Benz shines.
Proper four-door keyless entry is a nice touch. As is the ability to pre-condition the cabin, the way the doors open nice and wide, and the 40/20/40 split fold of the rear seats allow you to use the centre fold as a ski-port in European style.
Up front, you can customise the digital dash how you see fit, and while the touch panel controls on the wheel and centre console can be clumsy at times, at least there are multiple ways to interact with the system, and a physical dial for volume control hasn't been forgotten.
Over time I've even warmed to the centrally-located touchpad controller. It's easier to use than the one in Lexus products, and it's nice that I have a way to interact with the piano-gloss screen without needing to reach over to it while I'm concentrating on the road (leaving finger prints all over it in the process).
Even things as simple as the car's instruction manual being entirely digitized into the multimedia suite, complete with search function, is just smart.
The layout of the E-Class creates a significant reduction in boot space in this hybrid version, however.
Because it's a rear-drive sedan, it requires the batteries to be awkwardly packaged under the floor and on top of the axle, so the boot floor is an odd, tiered surface, with space reduced from a decent sedan-sized 540 litres (VDA) in purely petrol variants to a hatchback-sized 370L in this PHEV.
As you might be able to tell from the pictures, this shelf arrangement makes the space hard to use, although it did manage to fit our largest (124L) CarsGuide travel case on an angle.
With the optional eight-seat setup, it’d be hard to think of this van as impractical. And if you consider that it also has a boot capacity of 1030L in its most downsized form (and 4630L with the rear seats removed), any argument seems null and void.
The fact the boot is electrically operated, and that it has a separate tailgate glass opening section, and that you can open the boot using the keyfob – not to mention the kerbside door – just adds to the pragmatic appeal of this van.
The six rear seat backs can all be flattened down, and you can tumble them forward, too – the kerbside seats in a one-by-one motion, the driver’s side ones tumble two-at-a-time. It takes a bit of muscle to do those ones.
Essentially you can set it up as a parcel van if you want, or even as a mobile office – the rear seats can be configured to face each other, in ‘conference’ style. But you need to know that this isn’t an easy process, and once you’ve got it set how you want it, you’ll probably end up just leaving it as is.
Loose-item storage isn’t great, but at least the door pockets are large enough for some bottles and documents.
No matter which way you like it, those in the back will have good ventilation (it has a three-zone climate control system with a separate fan controller in the back above the second-row seats), and a decent amount of space. Crucially, there are no cup or bottle-holders, nor any loose item storage in the back two rows – there are mesh nets on the backrests of the very front seats, but that’s it.
If you plan to use this as a mover of smaller people, the V-Class’s child-seat anchor-point game will not disappoint. It has four ISOFIX anchors (two in each row) and six top tether points – yep, every spot in the back!
Up front there’s a problem with the cup-holder situation, too – there are two, but they’re way down on the floor, meaning it’s hard to access your cuppa on the move. In fact, loose-item storage isn’t great, but at least the door pockets are large enough for some bottles and documents. There’s a sunglass holder, too. The little media screen is a bit disappointing in its size, and the Comand controller codpiece that juts out from the centre console can take some getting used to.
Connecting and reconnecting a phone isn’t too difficult (although you have to pair audio streaming separately to phone streaming – which is weird), and there’s no extended smartphone capability such as Apple CarPlay or Android Auto. Using the navigation system is very simple, but the graphics are extremely aftermarket looking – that’s no bad thing, because Benz’s maps always looked a bit 1990s, but these ones are somewhat cartoonish.
The Mercedes-Benz E-Class has a complicated range, consisting of multiple bodystyles as well as performance options, but the E 300 e is the only hybrid.
It is the electrified version of what would normally be the mid-grade sedan, and it wears a starting price, before on-road cost (MSRP) of $122,872.
Sitting below is the E 200 (from $98,576) and above is the E 350 (from $127,100) which replaces the old petrol-only E 300.
Importantly, Mercedes ups the value equation by adding the ‘Air Body Control’ suspension package from the E 350 as opposed to the regular multi-link suspension on the E 200.
The other thing which might surprise you if you haven't looked at the E-Class in a while, is only AMG-branded variants now have more than four cylinders, with the rest of the range sharing a version of the brand's 2.0-litre turbo-petrol engine.
Read more about that in the engine and transmission part of this review, but the value equation is a surprise given the E 300 e packs a 90kW electric motor and a 13.5kWh battery on top of air suspension.
In the scheme of luxury sedans, this gives the E 300 e its niche, still coming in nearly $5000 below the E 350 (which offers a more powerful petrol engine, seat trim with a percentage of real leather, and larger alloy wheels), while being faster and more complex.
Looking at the standard equipment on this mid-grade it's clear there's no taxi-spec E-Class in Australia, and you'd hope so with this car costing well over $100,000.
Included is the impressive ‘MBUX’ array of dual 12.3-inch screens, one for the digital dash, one for the multimedia functions (which include built-in nav, digital radio, as well as Android Auto and Apple CarPlay connectivity), leather interior trim (at least, seats which are some percentage real leather, according to Benz), fully electrical adjust for the front seats, and an LED interior ambient lighting package (with a choice of 64 colours).
Also on-board are a wireless phone charging bay, 19-inch alloy wheels (the 300 e has a different design to the base 200), dual-zone climate control, fully keyless entry with push-start ignition, an auto parking system and 360-degree surround cameras, and the full active safety suite, which we'll look at later.
An AMG exterior styling pack is standard in Australia, and our test car had pretty much every option ticked, including the ‘Vision Package’ ($6600) which includes a panoramic sunroof, head-up display and premium 590W audio system, the ‘Innovation Package’ ($1300) which includes a more powerful version of the MBUX suite with gesture controls and extended voice control functionality, and the ‘Energizing Package Plus’ ($9500) which includes improved air filtration to the cabin, heated and cooled front seats with heated rear seats, and tri-zone climate (including a separate climate zone for rear occupants).
This brings the total cost for our car to ($140,900) and that doesn't even include the Type 2 to Type 2 charging cable ($565.16) which you'll probably want for the convenience of topping up your charge levels whenever you stop at the shops (more on this later).
If it were my Benz I'd probably leave off the ‘Innovation Package’ and ‘Vision Package’, although the pricey ‘Energizing Package Plus’ adds compelling upgrades.
It's worth noting when it comes to rivals the Audi A6 range tops out at a suddenly-cheap-sounding $116,177, although there's currently no PHEV variant in Australia, while the BMW 530e PHEV comes in at a closer-to-the-mark $122,900 before you start ticking option boxes.
There are two V-Class models you can buy; this newly added V220d variant, at $74,990, or the high-spec V250d Avantgarde, which is listed at $87,200.
That’s a pretty huge difference, especially considering you get plenty of equipment in the lower-spec version. To get a better understanding, let’s list off what’s standard, and what you get if you fork out the extra $12,210 for the top model.
The V220d has a 7.0-inch media screen with Garmin maps, dual USB ports, Bluetooth phone and audio streaming, auto headlights and wipers, DAB+ digital radio, CD, auxiliary and SD input, electric parking brake, electric front-seat adjustment with memory settings, cruise control, colour driver information screen with digital speedometer, black leather trim and sports pedals.
There’s three-zone climate control and velour floor mats up front, too, while parking moves are made easy with the brand’s Active Parking Assist system, which can semi-autonomously park the van for you. Other niceties include front and rear parking sensors, a reversing camera, dark tinted rear glass, heated/folding/auto-dimming side mirrors, and electric side doors and tailgate (with opening glass section).
Stepping up to the V250d sees the addition of a 15-speaker Burmester sound system, ambient lighting (three colours), a higher-resolution 8.0-inch media screen with integrated Wi-Fi hotspot and online access and navigation with live traffic updates, a 360-degree surround-view camera, adaptive cruise control, illuminated door sills in stainless steel, a rear parcel shelf, 18-inch alloy wheels, anodised roof rails, a body kit, chrome exterior trimming, LED adaptive headlights with automated high-beam and LED daytime running lights, and tyre-pressure monitoring.
There’s some separation between the two in terms of engines as well – see below for more detail on that.
And for a little bit of context, there are no other luxury-branded people-movers out there. Buyers may consider alternatives like the Volkswagen Multivan Executive at $83,390 (wait, how much?), but in all honesty, if you can forego the badge and just want space for your money, the Kia Carnival Platinum ($61,290) offers a considerably better value equation.
The car we tested had the optional roof rails ($649) and parking system with surround-view camera ($616) fitted, and was an eight-seat model rather than a seven-seater, which adds $1346 to the price.
The E 300 e has a 2.0-litre turbocharged four-cylinder petrol engine producing 155kW/350Nm mated to a nine-speed torque converter automatic transmission, driving the rear wheels.
The transmission contains an electric motor which is capable of producing 90kW/440Nm on its own, allowing full range of motion in the ‘Electric’ driving mode.
It is also capable of hybrid assistance to the petrol motor, making the E 300 e the fastest non-AMG-badged E-Class model to 100km/h, with a claimed sprint time of just 5.7 seconds.
It also has a 13.5kWh lithium-ion battery pack, which is good for a claimed electric-only driving range of 51km (on the more lenient NEDC testing cycle).
It's a complex mix of gear, and the electric range I experienced was certainly less than 40km. In other words, it's used up very quickly.
The Benz offers some interesting driving modes to help with this, which we'll explore later in this review.
Both the V220d and V250d are powered by 2.1-litre turbo diesel engines, but in differing states of tune.
The V220d has 120kW of power and 380Nm of torque, while the V250d pumps out 140kW and 440Nm. Those figures are decent given the capacity of the engine, and to help keep fuel use down it has stop-start, sadly it’s a bit grumbly and overactive.
Both run seven-speed automatic transmissions and are rear-wheel drive. The Benz vans have strong towing capability, with an unbraked towing capacity of 750kg, while it can deal with braked trailers up to 2500kg.
All of this hybrid gear leads to impressive consumption figures. Officially the E 300 e will consume just 2.2L/100km on the combined driving cycle, with around 13.0kWh/100km of energy consumption worked in as part of that calculation.
However, the hybrid Benz requires 98 RON premium fuel, has a smaller tank (60L) than its all-combustion counterparts, and its claimed 51km of NEDC range is more in the late thirties or early forties in the real-world in my experience.
That said, our car consumed a blend of 5.6L/100km and 8.3kWh/100km in my time with it, which is a nice balance of fuel and energy consumption.
I drove it with a lot of electric mode in the mix, but also had a day solely on the engine, and some experimenting with 'Sport' mode and 'Battery Saver' which is designed to maintain the battery level whilst using hybrid mode where it can.
The E300 e accepts a European-standard Type 2 ‘Mennekes’ charging cable in AC form only. It can charge at a theoretical max speed of 7.4kW, although the max I extracted from my local solar-charged AC outlet was 7.2kW.
It took around an hour and a half to get my E 300 e to about two-thirds charge. It would have charged to 100 per cent in around two hours using this method.
Expect somewhere between four and five hours for it to charge to 80 per cent from a 2.4kW wall socket with the included charger.
The system as a whole works well, but I wish it had more purely electric range. A battery closer to 20kWh would offer 60 or 70km of real-world range for a car of this weight, but would eat significantly more boot capacity.
Mercedes-Benz claims that over a mix of urban and highway driving, the V-Class will return 6.3 litres per 100km, no matter whether you choose the V220d or the V250d – which is pretty good given the thing is long (5140mm), wide (1928mm) and relatively heavy (almost two tonnes).
Over a lengthy drive in the V220d – some of it on a twisty mountain road, some in stop-start traffic, most on the freeway – I managed 7.2L/100km. This will rise with added bodies, but not by much.
For all the electrification and evolution in Mercedes-Benz’ greater range, it's almost like coming home to sit in the E-Class.
Not only does the E 300 e stay true to the brand's luxury sedan roots with the comfort and refinement on offer, but it's perhaps the one variant in the E-Class range that makes a significant stride toward the future of the nameplate.
I'm sure we'll see a fully electric version of the E-Class in the near future (the brand is shifting to electric-only with an aggressive timeline), but for now, at this price, hybrid is the way forward for luxury sedan refinement.
The way this car blends its electric and combustion modes is notably smooth, and the engine is so distant it's genuinely hard to tell when it turns on, unlike this car's smaller A 250 e PHEV hatch sibling which takes a major drop in refinement when the rattly 1.3-litre four-cylinder engine needs to be relied upon.
This is likely due to the higher-end nature of the 2.0-litre engine and nine speed longitudinally mounted transmission in a much larger and heavier car. One thing I've never liked about the Mercedes PHEVs (and is a common problem among many PHEVs) is the ‘hybrid’ mode could be a bit smoother and more transparent on how it divides its time between electric and with the engine on. At times it runs the engine at the lights for no reason, and it seems unusually keen to turn it on when it could be using electric power. Perhaps we are spoiled by the simplicity and twenty years of refinement of Toyota's Hybrid Synergy drive, but it has the affect of making you wish every hybrid was as good.
The default ‘Comfort’ mode, while the most forgiving in terms of this car's ride, is weighted toward entirely draining the battery before it uses combustion power. The extra drive modes and customisation this PHEV offers are very useful though. Battery Saver mode lets you rely predominantly on combustion power. It's better to use on the freeway where combustion power is at its most efficient, allowing you to switch back to Comfort or Electric when you're stuck in traffic.
Sport hunkers the E-Class down for a sportier and firmer experience, and it also tweaks the accelerator response and auto transmission for a far more aggressive driving tune. As this mode won't use the electric motor at all, even at low speeds, it can be handy to use it to charge the battery via regenerative braking for times when you might not have access to a charger.
In fully electric mode, the regen braking can be tweaked to the max using the paddle shifters to increase your electric efficiency and range.
Like the smaller A 250 e, it's a highly customisable experience, letting you experience as much or as little electrification as you want in the moment, although in this case it's let down a little by the limited battery capacity.
Still, the E 300 e is an E-Class, quieter and sleeker than before. The ride is as stately as the interior suggests, and even on those 19-inch wheels little noise or discomfort makes its way into the plush cabin. The transmission is as close to an old ‘slush-o-matic’ you can get, and I mean that in a good way. Unless you're in one of the Sport modes, it will never interfere with the experience from behind the wheel.
Once you do awaken it in Sport or Sport + though, it shifts, even via paddles, with a surprising urgency, and it's in those modes where the air suspension transforms the cosy barge-like ride from Comfort or Electric into something far more rigid and responsive.
The dynamic breadth of ability in this car is a reminder of what premium money like this can buy. On the one hand you have the luxury of an economical comfort saloon, and on the other you have at least an inkling of semi-electrified performance at the flick of a switch.
Just remember to plug it in when you get home, or you're lugging around a lot of battery for no good reason.
My drive saw me chauffeur my partner and our dog down to Cooma, where we then took my parents down the coast. We put the V-Class’s flexible seating to the test, as we had to buy a massive bathtub and bring it back with us. This proved that, although this thing is a luxury van, it can also be a hugely practical delivery van.
The comfort on offer was perhaps the biggest advantage for my passengers – with superb suspension composure, ride comfort and body control, the V-Class is like a big boxy limousine.
It won’t set your heart racing in corners as there’s quite a lot of body roll to contend with, but the steering is direct and very nicely weighted, making for easy progress whether you’re piloting it down a mountain pass or dealing with roundabouts or parking lots. The turning circle is small, which in turn makes the van feel smaller than it actually is.
The brakes can feel a little numb underfoot, meaning you might find yourself pushing a little harder on the pedal than you think you ought to. The response is good, though, even with weight on board.
The extra, effortless grunt of the V250d would be advantageous.
What was a little surprising was a lack of torque at higher speeds for overtaking moves. On a slightly sloping country back road with four adults on board, I expected there to be well and truly enough for a quick overtaking move – but the drivetrain didn’t quite have the grunt to get the job done. At least, not in the Comfort drive mode.
By using the ‘Dynamic’ drive selector and choosing Sport mode, there was extra push on offer – the gearing changed, and so did the throttle response – and that made overtaking moves a little easier. But still, the extra, effortless grunt of the V250d would be advantageous, and I know I wouldn’t like having to play with the drive-mode switch every time I overtook. Just leave it in Sport mode? You’ll pay the price on fuel use.
Around town the seven-speed auto went about its job really well, offering smooth shifts in all situations. The transmission can clunk when you engage park or shift to reverse, though, which isn’t overly premium, and there is some turbo lag that you’ll have to remember when you prepare to take off from traffic lights. Another thing that didn’t necessarily persuade my passengers of the premiumness on offer was the fact that the kerbside door leaked when it was raining. Not good.
Mercedes’ impressive safety equipment is all present here in the E-Class. Active tech includes freeway-speed auto emergency braking with pedestrian and cyclist detection, lane-keep assist with lane departure warning, blind-spot monitoring with rear cross-traffic alert, traffic sign assist, and adaptive cruise control with stop and go function.
The E 300 e grade also scores the higher spec ‘Multibeam’ LED light clusters, which have auto high-beams capable of dipping around oncoming traffic without turning down completely.
It's an impressive suite backed by other Germanic upgrades like pre-crash cabin conditioning and seven airbags alongside the regular suite of electronic traction, brake, and stability controls.
The E-Class officially wears a maximum five-star ANCAP safety rating it carries across from the pre-facelift model in 2016, however this notably doesn't apply to MHEV or PHEV variants, which remain un-tested.
Some things worth noting in particular about this system: The full Mercedes adaptive cruise suite is one of the most impressive on the market, with its active steering and distance control being the closest to Tesla's ‘autonomous’ driving modes you can get.
Also, our car committed to a full AEB stop in the middle of a deserted suburban street in the middle of the night. There weren't even any parked cars nearby. Puzzling, but a reminder that these technologies aren't bulletproof.
The V-Class has been awarded the highest possible ANCAP crash test score of five stars – it achieved that in 2014, based on a EuroNCAP score that was put through local screening.
It has plenty of safety kit to keep your mind at ease – whether you’re a driver or passenger.
There are six airbags, including full-length curtain coverage, and the V-Class has a reversing camera with dynamic guide lines, an adaptive electronic stability control system (ESP) with load sensitivity and cross-wind assist, rollover mitigation, trailer-sway control (when fitted with a genuine Benz towbar), hill-hold assist, flashing brake lights under emergency braking and driver-drowsiness detection.
There are other handy features, including auto headlights and rain-sensing wipers, auto-dimming interior and exterior mirrors, forward collision warning (not AEB), blind-spot monitoring, lane-keeping assist (but not with steering intervention).
You’ve got spend up to the V250d to get the adaptive cruise control system, but there’s still no AEB on that variant.
Mercedes covers all its passenger cars with a five year and unlimited kilometre warranty, beating out its primary Audi and BMW rivals which persist with three-year offerings, and generally out-performing the premium segment.
The E-Class needs to be looked at once every 12 months or 25,000km, whichever occurs first, and like many German automakers, service packages can be bundled in at the time of purchase to bring overall costs down.
In the case of the E-Class, this will set you back $2450 for three years, $3200 for four years, or $4800 for five years, at a claimed minimum saving (three years) of $550 compared to paying-as-you go.
It's not as expensive or as unknown as it used to be here, but at close to $1000 per year, even when purchasing via the pre-paid packs, it's still very much at the premium end.
Mercedes-Benz Vans backs the V-Class with a three-year/200,000km warranty plan, which is good.
The company has also introduced a new capped-price servicing plan for the V-Class, with maintenance due every 12 months or 25,000km, whichever occurs first. The fact the distance intervals are so far apart could be a bonus for business operators, but the costs are high: the first service costs $556, then the following two visits will set you back $1112 each time. Yikes.
A longer capped-price plan with lower prices would make this van a lot more attractive to business owners. A Kia Carnival could make a lot of sense in that regard, too – even business operators get a seven-year/150,000km warranty with a seven-year/105,000km capped-price plan, and the same cover for roadside assist.