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What's the difference?
The latest VS20 Vito range, comprising Vito/eVito light commercials and Tourer/V-Class people movers, brings the first major facelift to Mercedes-Benz’s mid-sized (2.5-3.5-tonne GVM) van since 2015, along with numerous comfort, convenience, technology and safety upgrades.
The workhorse fleet is available in medium wheelbase (MWB) and long wheelbase (LWB) Panel Vans and Crew Cabs, with a variety of drivetrain specifications including the all-electric eVito LWB van.
We were recently handed the keys to one of the latest turbo-diesel variants to see how it measures up from a tradie/business perspective in one of Australia’s most competitive vehicle markets.
As recently as this time last year, Tesla was riding high. It was the darling of the electric vehicle world, the leader of the pack thanks to its colourful leader, Elon Musk.
Fast forward to now and so much has happened to Tesla in the last year it’s hard to know where to start. Sales have declined around the globe and Musk has become one of the most polarising human beings on the planet.
But that’s only part of the story, and part of the reason Tesla’s sales have dropped. The cold, hard reality of the automotive industry has also hit the American brand for the first time in its existence. A large part of the brand’s success has come from bucking the automotive industry norms, but now it appears to be dawning on Tesla that there is a reason why the rest of the industry does things the way it does.
Until now the brand has been seen as new and different, but as its cars, most notably this popular Model Y SUV start to age, they have become stale after five years on sale. So, Tesla has reverted to the tried and tested method of a mid-life facelift and other upgrades to make the Model Y look new and more appealing to buyers.
Will this be enough to turn around the sales slide? It’s hard to quantify exactly what impact Musk’s political stance is having, so we’ll stick to telling you about the car. Because, to be frank, regardless of how you feel about the owner of the company, if the product doesn’t appeal to customers, then it simply won’t sell.
The Vito 119 Panel Van LWB offers excellent performance and driver comfort, with styling and all-round refinement that could make it an appealing business partner. However, the absence of an ANCAP star rating and a sub-one-tonne payload limit could be deal-breakers for some tradies and fleets alike, along with a list price that exceeds its Toyota HiAce LWB equivalent by almost $30K. Therefore, only a potential buyer can decide if its positives outweigh its negatives.
Completely putting aside the Elon Musk factor, there’s no question the Model Y was in need of an update to keep it fresh and attractive to buyers. On a purely automotive level, the changes they’ve made have been almost universally positive.
Tesla has had to adopt the traditional car company plan, which is out of character, but the new look and tweaks to the ride and specifications make it feel fresh, new and better - which is exactly what the brand needs to continue to grow its market and win back those who have started to look elsewhere.
Whether that’s enough in the face of both the Musk element, slowing EV market and increased rivals - especially those from China - remains to be seen. But if Tesla sales remain in decline, at least it won’t be for a lack of trying to make the Model Y better.
Our LWB test vehicle rides on a 3430mm wheelbase, with 5370mm overall length and 1928mm width. Its 1916mm height ensures comfortable access to height-restricted areas like multi-storey car parks and underground loading zones and it has a reasonably tight 11.8-metre turning circle.
The rear-wheel drive chassis includes MacPherson strut front suspension, independent semi-trailing arm/coil-spring rear suspension, four-wheel disc brakes and rack and pinion steering.
It’s arguably the best-looking mid-sized van on the market with its bold frontal styling, purposeful wedge-shaped profile and elegant contours along its flanks.
The neat and functional interior has fabric-trimmed seats with an attractive speckled pattern on their facings. It also comes standard with a chrome interior package including air-vents, air con switch panel, interior door handles/surrounds and more.
The minimalist dash design results in a clean and uncluttered appearance. Even so, it still (thankfully) includes mechanical 'piano key' buttons for numerous functions and knurled barrel-style switches for controlling audio volume, cabin temperature, airflow direction and drive modes, to avoid the potential driver distraction of touchscreen prompts.
Tesla’s original game plan was to focus on software updates to keep its cars fresh and appealing, rather than the traditional facelifts and specification tweaks that other car companies use. But, in what should probably not be a surprise, it turns out the rest of the car industry hasn’t been doing mid-cycle facelifts and updates for every other car for no reason - it did them because they worked.
To that end, this ‘new’ Model Y isn’t all-new, but rather the existing platform with refreshed styling. It takes Tesla’s latest design cues taken from the Cybertruck and Cybercab concept, with a new-look front end that is dominated by this LED lighting that runs across the entire width and wraps around the corners into the headlights.
There’s a new, flatter bumper, which takes styling inspiration from the Cybertruck but the company claims it’s also more aerodynamic. While at the rear there’s been an equally extensive redesign, with new lighting and tailgate. Tesla claims the new rear light bar that runs the width of the car is one of the longest of its kind in the industry.
I’ll leave it to each individual reader to decide whether they like the look of the 2025 Model Y, but objectively speaking it certainly looks different enough from its predecessor that it could entice existing owners to upgrade or attract new buyers.
Inside the changes are less noticeable, with some subtle but significant tweaks. Visually the biggest change is a new wrap-around ambient light strip that runs from door to door across the front of the dashboard.
But the rest of the layout is largely what was there before, with one notable exception. Tesla has taken its ‘minimalist’ design to the next level and removed the gear selector stalk on the right-hand side of the steering column. Instead you need to use the central touchscreen to get the Model Y moving.
To be candid, I don’t like this, it makes for a less convenient, less tactile and less initiative way to change gears, while also making the central screen even busier. Aesthetically, with the left-hand indicator stalk still there, it makes an asymmetrical design element in an otherwise symmetrical cabin. Which is where it starts to feel less like a design choice and more like a cost saving decision.
In fact, despite the good quality materials used throughout the cabin and good build quality, personally I find this almost-buttonless, so-called minimalist cabin just looks and feels cheap with so little in the way of details and design flourishes. Especially against the wave of incoming similar-sized and sometimes cheaper Chinese electric SUV rivals, that either look very similar (Deepal S07) or have similar technology and add some more design flair (BYD Sealion 7).
One design element of note is the lack of any Tesla badging on the front. There’s no ‘Tesla’ or even a ‘T’ badge, which is in keeping with the Cybertruck design but is another meaningful change from the previous Model Y.
With its 2068kg kerb weight and 3000kg GVM, our test vehicle has a 933kg payload rating which falls short of the one-tonne-plus capabilities of numerous rivals.
However, it’s also rated to tow up to 2500kg of braked trailer, which is 1000kg more than Toyota’s dominant HiAce. And with its 5500kg GCM rating (or how much it can legally carry and tow at the same time) the Vito can carry its maximum payload while towing its maximum trailer weight.
Access to the cargo bay is through sliding doors on each side with 822mm openings, or the single tailgate (optional rear barn-doors are also available). With load floor dimensions of 3061mm length and 1695mm width, along with 1270mm between the rear wheel-housings, it will carry up to two standard Aussie pallets or up to three Euro pallets, secured with a choice of eight load-anchorage points.
Standard equipment includes the cargo bay’s internal walls and doors being lined from floor to roof height. The optional Cargo Pack's solid metal bulkhead serves as both a noise insulator for the cabin and a sturdy cargo barrier, with large assist handles on each side and a full-width open storage area at its base ideal for storing ropes, straps, load-padding etc.
Access to the driver’s cabin is through doors with a relatively narrow opening angle. The seat padding is firm and well-bolstered, with the Cargo Pack’s two-seater bench offering sufficient knee clearance from the dash for central passengers.
However, central seat foot-room is limited for those with large boots and the bench seat also has no adjustment, so we’d recommend only short trips for a crew of three.
Cabin storage includes a large-bottle holder and bin in the base of each door, with a smaller bin above. The dash offers storage slots below the air-vents, plus small-bottle/cupholders and three handy open storage areas across the dash-pad.
There’s also a single glove box, overhead glasses-holder and a useful-sized compartment hidden beneath the passenger seat which is accessed through a side hatch.
From a space perspective, the Model Y offers good room front and rear for an SUV of this size. The addition of the rear heated seats and small touchscreen that can support two Bluetooth headphones is very nice.
There’s plenty of small item storage thanks to a large centre console between the front seats, with space for two wireless smartphone charging pads, two cups or bottles and a pair of large lidded storage spaces (albeit with only a single USB-C input).
In terms of luggage space, the Model Y does a nice job, thanks to its 117L front boot (or frunk), while at the rear the boot has a claimed 854L of cargo space with underfloor storage. However, that big boot comes at the expense of any sort of spare tyre or even a puncture repair kit. Instead, Tesla offers roadside assistance and brings you a spare wheel and tyre or takes you to a tyre store. Which is fine if you have a flat in an urban area and a Tesla service vehicle can drop off a spare in short order, but if you’re in a regional spot you may be waiting a while for a job that some people can do in 15 minutes or less.
As for the in-car technology, there’s no question that Tesla has created a good infotainment system and it runs quickly on the big, hi-resolution screen. However, once again Tesla’s desire to be different and not conform to the industry norms rears its head.
There’s no Apple CarPlay or Android Auto compatibility, because Tesla wants to only run its system and not deal with third parties. And, yes, you can still pair your phone and get very similar functionality, but it is not the same functionality and seems like a compromise for customers.
The Model Y still has plenty of the ‘Easter eggs’ that are a much-talked about part of Tesla lore. And honestly, they’re fine, a nice little bonus, but the truth is, like so many other car ‘surprise and delight’ features, they don’t add any meaningful long-term value to the ownership or user experience. I used to get excited by them when I first drove Teslas, but within a few days you tend to forget about them.
On a positive note, the Tesla App is a great feature, allowing you to keep in contact with your car, and access cameras and other features remotely, while also using your phone as a key. Which is good, because otherwise you have to use a key card, which allows keyless entry but the card has to be pulled out of your pocket and placed on the wireless phone charging pads in order for the car to start, which just seems unnecessarily complex.
Our test vehicle is the Vito 119 Panel Van LWB, which like all light commercial models (except the eVito) comes standard with a 2.0-litre four-cylinder turbo-diesel engine and nine-speed automatic for a list price of $79,796.
Our example has also been fitted with a couple of factory options including a digital rear-view camera ($1031) and the 'Cargo Pack' ($2287) which adds a two-passenger front bench seat and full-width metal bulkhead with window, plus sturdy wood-flooring and bright LED lighting for the cargo bay.
These options bump the list price to $83,015, plus on-roads, so for such a sizeable spend you’d rightfully expect to get a lot more than just a prestigious badge as standard equipment.
Externally, the Vito delivers on that expectation with stylish 17-inch alloy wheels and 225/55 R17C tyres with a full-size steel spare, colour-coded front and rear bumpers, chrome grille highlights, black roof rails, rear window tint, multibeam LED headlights, LED tail-lights and classy LED puddle-lamps that project a Mercedes-Benz logo.
MY25 equipment upgrades fitted as standard include the latest 'MBUX' multimedia system with a big 10.25-inch LCD colour touchscreen, 'Hey Mercedes' voice command, wireless Apple CarPlay/Android Auto connectivity and more.
The driver’s instrument cluster gets a 5.5-inch central colour display and all models are now fitted as standard with a multifunction steering wheel with touch-sensitive controls, plus keyless start and an electronic parking brake replacing the old spring-loaded pedal version.
Standard safety has also been upgraded with active lane-keeping assistance, traffic sign recognition and tyre pressure monitoring.
Our 119 model also comes with complimentary metallic and non-metallic paint finishes, so the latest Vito is more indulgent than your typical steel-wheeled workhorse without compromising its core load-carrying capabilities.
Of course, one of the most important elements for any car’s sales success is its price and the value it offers customers. That’s why this is one of the (non-political) automotive reasons behind Tesla’s sales decline. Put simply, the American brand has more rivals now, particularly those from China that are undercutting it.
The list of cheaper electric SUVs now includes the BYD Atto 3 and Sealion 7, Deepal S07, Kia EV3 and EV5, Geely EX5, Leapmotor C10, XPeng X6 and Zeekr X. With customers having more choice and overall demand for EVs starting to plateau, Tesla will need to fight harder for each and every sale.
Tesla repeatedly cut the cost of the old Model Y, reaching as low as $55,900, but this new version starts at $58,900 for the RWD variant and $68,900 for the Long Range AWD we drove.
Some of the key specification highlights for this updated Model Y include new heated and ventilated front seats, improved heated rear seats, an 8.0-inch infotainment screen in the rear, ambient lighting, acoustic glass, pixel-by-pixel headlights and a new hands-free tailgate that can open on approach.
The elephant in the room is re-sale value, with Tesla's repeated price cuts impacting the used car market and therefore the value it offers you. Tesla Australia has indicated that the multiple price cuts that impacted the previous model in its later years are a thing of the past, but a discount or sale is always a helpful way to drive sales in troubled times.
The 2.0-litre four-cylinder intercooled turbo-diesel meets Euro 6 emissions standards using AdBlue.
It produces 140kW of power at 4200rpm and 440Nm of torque between 1350-2400rpm. This is paired with a smooth and intuitive nine-speed torque converter automatic, which offers three drive modes comprising 'Comfort' (the standard default setting), 'Sport' and 'Manual'. The latter’s sequential manual-shifting is via steering wheel-mounted paddles.
For all the difficulties Tesla has been suffering lately, and amid all the new challengers, one area where the brand remains in a strong position is its powertrains and battery technology. It is still among the best in the business, and should be the reason you buy a Model Y more than its ‘Easter eggs’ or buttonless interior.
Tesla is notoriously cagey when it comes to its power and torque figures, but all indications are the motors haven’t been changed. That means the RWD makes 220kW/420Nm, while the Long Range we’re in has a theoretical 331kW/559Nm.
What Tesla has confirmed is the new Model Y is faster, thanks to a software update, with the RWD a full one second faster from 0-100km/h - now taking 5.9 seconds - and the Long Range is two-tenths quicker at 4.8 seconds.
Mercedes-Benz claims official combined average consumption of only 6.7L/100km but the dash readout was showing 8.3 at the completion of our 342km test, of which about one third was hauling a heavy payload.
This was lineball with our own figure, calculated from fuel bowser and tripmeter readings, of 8.5L/100km. Any mid-sized van that can produce genuine sub-10L economy in 'real world' urban use gets a big tick from us and, based on our figures, should produce an excellent driving range of around 800km from its 70-litre diesel tank.
While it may not be more powerful, Tesla has extended the range on both the RWD and Long Range.
The RWD has been stretched to 466km, an improvement of 11km, and the Long Range lives up to its name with a 551km range - an 18km increase over the old model.
In the real-world though, we noticed quite a dramatic decrease in battery percentage on relatively limited urban driving, so much so we’d need a longer evaluation period to confirm whether you could consistently get more than 500km from a single charge. Even working from home, and driving a second car during the week we had the Model Y, I was on course to have to recharge within a seven-day period.
When you do need to recharge, Tesla operates its own Supercharging network, so in addition to being able to use the growing number of public chargers, you can probably find one of Tesla’s 110 Superchargers near you.
Charging is nice and easy too. You can upload your credit card to the car so you only need to plug in and it will automatically start replenishing the batteries.
The Vito offers exceptional comfort for the driver, with the prestige look and feel of its leather-wrapped and height/reach adjustable steering wheel combined with a driver’s seat offering a fold-down inboard armrest, height/reach-adjustable lumbar support plus adjustable base-cushion rake and length.
A left footrest would be icing on this comfort cake, but in its absence there’s plenty of clear floor space in which to rest your left foot.
Eyelines to all mirrors are good and although the centre-seat headrest for the Cargo Pack bench partly blocks the central mirror’s rear view, most of the tailgate’s window remains clear.
Given the huge blind-spot over the driver’s left shoulder created by the cargo bay’s solid walls, the Vito’s blind-spot monitoring, rear cross-traffic alert, 360-degree camera etc are effective in creating a safety zone in such a vulnerable area.
The steering feel is superb, as we’ve come to expect from Mercedes-Benz commercial vehicles. Cabin noise remains commendably low even at highway speeds, during which the engine needs only 1700rpm to maintain 110km/h. However, tyre noise can become intrusive on coarse bitumen surfaces.
Engine response in city and suburban use is excellent, as the nine-speed auto efficiently keeps the turbo-diesel operating within its 1350-2400rpm peak torque zone. And 440Nm of torque is competitive for a van this size, ensuring strong acceleration with or without a load.
The driver-selectable Sport and Manual drive modes provide greater driver engagement and direct control respectively, but for most driving the default Comfort setting provides a commendable balance of comfort and engine response which allows the Vito to shine in a working role.
We proved this after loading 770kg into the cargo bay, which with driver equalled a total payload of 870kg which was only about 60kg under its legal limit. The coil-spring rear suspension compressed 50mm under this weight, which still left more than enough suspension travel to ensure there was no bottoming-out during our test drive.
This included our usual 13 per cent gradient, 2.0km set climb at 60km/h, in which it downshifted to fourth gear and 2000rpm (bang in the middle of its peak torque band) to easily reach the summit.
Engine-braking on the way down, in a manually-selected second gear, was impressive for an engine with relatively small displacement restraining almost 900kg in payload, requiring only one firm application of the brake pedal. Overall, it proved to be a competent load-hauler.
One of the most significant mechanical changes for this new Model Y is retuned suspension. The previous Model Y was criticised for its uncomfortable ride, especially in the rears, and Tesla has acted to change that.
The ride is more comfortable but still on the firm side as it needs to control the weight of all the batteries. Overall the changes have brought a positive impact and helped improve one of the weak points of the Model Y.
Tesla has also added lower rolling resistance tyres and acoustic glass, both of which help refinement and make for a quieter cabin. That was an early problem with the Model S, the amount of road noise and mechanical groans and squeaks that were audible without an engine to mask them. Tesla has worked hard over the years to make a much more refined and quieter electric vehicle.
From a driving perspective, the Model Y is nice without offering anything class-leading or particularly stand-out. Tesla claims the new tyres help improve handling, but there's no real evidence of that from behind the wheel.
In fact, the Model Y doesn't really have any element of the driving experience that stands out amongst its newer rivals. The motors offer good, effortless performance, but the driving character - the steering, the chassis handling - just lacks any above-average quality.
One area where Tesla has caught up to some of its EV rivals is adding a different level of regenrative braking, with a relaxed setting that allows for a more conventional two-pedal driving experience than the standard regen, which is quite strong.
Still, it's hard to give Tesla any more points for its Driving score because it simply feels very much average for the current class of EV SUVs.
Although Vito vans built from January 2023 are still without an ANCAP star rating, models built from May 2024 scored 90 per cent for collision avoidance in ANCAP’s Commercial Van Safety Comparison, earning the highest Platinum grading for scores of 80 per cent and above.
The latest Vito’s active safety additions join a suite of existing features including front/thorax/window airbags for driver and passenger, AEB, lane-keeping, blind-spot and rear cross-traffic alert, daytime running lights, front/rear parking sensors and lots more.
Safety is another area where Tesla has some standout features. As this is an updated, rather than an all-new model, it has the same crash structure as the 2022 Model Y ANCAP tested and awarded five stars.
It gets all the basics you expect, such as seven airbags for full occupant protection, autonomous emergency braking (AEB), lane departure warning and so on. But there’s some extra elements worth mentioning.
And we need to start with Tesla’s much talked about ‘Autopilot’ - which isn’t the Full Self Driving System that’s offered in America. Instead, it’s a very fancy sounding name for the same sort of adaptive cruise control and lane keeping assist most brands offer. We had some significant issues with this system during our week of testing, with the car repeatedly slowing dramatically when the Autopilot was engaged, despite no obvious reason to do so.
Another issue with the Autopilot is the specific ‘Autosteer’ function, which is clearly listed as in ‘Beta’ form, which means it’s not in its final, production-ready form. I don’t believe customers should be beta testing anything for carmakers, either it’s ready for us to use or it isn’t. Tesla is the only car I’ve ever driven that openly admits it is offering a not-fully-tested system and it simply doesn’t make sense to me that they get away with it.
But, as is a theme here, for every questionable Tesla element there is a counter element that’s positive. In terms of safety it’s the Sentry Mode, which is a great system that allows you to record movement near the car in case of threat of theft or damage by automatically turning on the external cameras if someone approaches the car. You can check in real-time from the Tesla app too, so it adds a layer of functionality and peace-of-mind that few others can match.
Similarly, another handy safety feature is the in-built dashcam, that uses the forward facing safety camera to record video. It can be programmed to activate on a specific command, such as beeping the horn, so you can capture any incident and get evidence to help with an insurance or dangerous driving incident.
The Vito comes with a five years/250,000km warranty which includes 24-hour roadside assistance.
Scheduled servicing is 12 months/25,000km whichever occurs first. Capped-price servicing for first five scheduled services totals $5555, or a pricey average of $1111 annually.
Tesla has a relatively short warranty for the Model Y, at least by modern standard, at just four years and 80,000km. However the battery and drive units are covered for eight years, so you do get more peace of mind that any battery issues will be resolved.
However, there are different mileages for the RWD and Long Range models, and Tesla says the batteries only need to retain 70 per cent of their performance to be within their limits.
Servicing is another non-traditional area for Tesla. The company doesn't offer fixed-service intervals, but rather the car will alert you when it needs a service. BMW and Mini also do this.
Naturally, there are less lubricants and other consumables to maintain as you’d find on a petrol-powered SUV, but there are still parts like brake fluids and air filters that need to be looked at by a technician.