Ford Transit Custom vs Volkswagen Caddy

What's the difference?

To avoid scaring off previous customers, the Custom’s design is evolutionary, with improved aerodynamics (down by up to 13 per cent) to aid efficiency.

The front wheels have been pushed forward significantly to cut overhang and reduce cabin legroom obstacles, which in turn improves proportions and give this Transit series a stronger stance.

Also stretched is the wheelbase, but a sub-two metre roof height is retained to better clear car parks and garages.

The Custom SWB’s exterior dimensions are 5050mm (length), 2148mm (width with mirrors folded, 1999mm for body only), 1963mm (height) and 3100mm (wheelbase). Add 400mm to length/wheelbase and minus 2.0mm for height in the LWB version. Ground clearance is 160mm.

Side door aperture(s) are wider than before, while moving around to the rear, where we are met with some 1965 Transit-style tail-light motifs, the barn doors open to 180 degrees.

Plus, there is a lower floor, as well as an independent rear suspension system for the first time underneath – and these pay dividends dynamically.

As does a monocoque body/platform construction that is 30 per cent stiffer than before, along with a kerb weight drop of around 100kg. The Trend SWB comes in at 1956kg and the LWB at 2002kg.

Some key load dimension and capacity figures are: 1269kg/1223kg Trend SWB/LWB payload; 3050mm/3450mm SWB/LWB load length; 5.2/6.0 SWB/LWB cubic-metre cargo capacity; and three Euro pallet capacity. Thrice the number of mid-sized utes. Take that, Ranger!

Clearly, Ford has worked hard to make this a class-leading mid-sized van, so the Transit Custom can stay on top of its class.

Now, let’s check out the interior.

VW’s Caddy California looks good on the outside.

Its interior layout and the materials used – durable plastics on the dash etc. fabric seat covers, and sturdy carpet on the floor – are well suited to an outdoorsy lifestyle that will inevitably bring dirt, sand and mud into the interior at regular stages of the vehicle’s life.

The sliding doors either side – and the large opening when the rear tailgate is lifted – make the Caddy California a more versatile camper proposition than vehicles without those ingress points because the interior can be more readily accessed.

The folding bed, which sits behind the second-row bench seat, ready to be unfolded and used, is a handy addition and, as it’s supported on the vehicle body, that supposedly helps to make it easier to set up and pack down than it otherwise might be. 

However, I had some difficulty in unfolding it all the way out flat, even with the front seats moved all the way forward. Perhaps with some more time and, dare I say it, patience, I could have managed better.

Also the fold-out struts, on the base of the bed and that are meant to slot into B-pillar recesses, seem a bit too flimsy for my liking, especially if the bed can be reasonably expected to cope with the weight of two adults. The mattress is not a particularly spongy one either – but, hey, camping should involve at least some degree of discomfort. Otherwise, why would some people describe it as “roughing it”? I jest – anyway, you could easily replace the standard mattress with something more substantial if you get the urge.

There are folding chairs and a table provided, although I’d be looking to the Aussie camping gear market for more sturdier examples of this kind of outdoors furniture, especially if you plan to put your equipment through regular and prolonged use.

Seven decades of continuous van evolution and one of the company’s most extensive research programs mean for the new generation five version Ford reckons it designed and engineered the Transit Custom to be easier to spend long hours in.

The first thing mid-sized van novices notice is just how high-up they are. Much more so than most SUVs. So, among other things, grab handles help haul yourself up if necessary whilst new steps improve load compartment access.

Once inside, the driver's seat is sufficiently comfortable and supportive, offering a lofty seating position that conspires with the vast windscreen, thin pillars, low dash cowl, deep side windows and general airy ambience to impart a sense of commanding forward vision and control.

Yes, there’s a bulkhead behind you, but the crisp reverse camera and sensors do help cut the Custom’s perceived size around the driver when manoeuvring, especially in tight spaces.

The other basics are well-sorted, too, with a multi-adjustable driving position (though the twin bench that passengers sit on is flat and fixed), ample ventilation, sensible switchgear placement and even one cupholder per occupant. it all makes instant sense.

As mentioned earlier, the flat floor and less-protruding wheel arches increase room for movement, aided by a smaller, flat-bottomed steering wheel and now-column-shift stalk for the auto-only transmission choice in Australia. Sadly, the light and satisfying manual shifter available elsewhere is a no-go. Please feel free to direct indignant letters to Ford, please.

Anyway, the dashboard is simple in its electronic twin-screen modernity, with the 13-inch touchscreen angled slightly to towards the driver.

And while Ford has reduced the physical button count in the name of simplicity, the SYNC 4 system is one of the easiest and most intuitive in the business, with a logical layout and fast access. Note, too, that, as per Ranger, the programmable touchscreen has provisions for controls of accessories like extra lighting and towing paraphernalia.

Relocating the front passenger airbag up above the ceiling is how there are now two glove boxes, while placing a small shelf next to the USB C/A outlets for phone placement is genius as it helps eliminate wayward cords. Behind the 12-inch instrument cluster is more storage, too.

Downsides? The folding centre armrest is a bit of a wasted opportunity for even deeper storage, with the elasticised holder seeming flimsy.

As do the passenger-seat cushions that are at least light and easy to lift and drop with a single hand. Don’t expect soft-touch materials in this premium Euro workhorse, though the hardy plastics, overall quality and fit/finish seemed first class in the vehicles tested. And owing to that bulkhead right behind, a camera mirror should be standard at this price point.

Nonetheless, the interior’s thoughtful packaging and driver-orientated comfort and refinement are ahead of the other mid-sized vans, justifying that aforementioned 10 per cent premium in our opinion.

Anyway, let’s check out what’s underneath the bonnet...

The Caddy California is a five-seater: two seats in the front and a three-seater bench seat as the second row. 

Upfront, the driver and passenger seats are manually-adjustable for height, with four-way adjustable lumbar support, and tilt-and-depth adjustment on the seat cushion. They are cloth trim but feel adequately supportive and comfortable and have a height-adjustable centre armrest, stowage compartments and two drink holders.

There are storage spaces aplenty – including a dash with multiple stowage compartments, and an illuminated glove box – as well as two USB-C ports.

The digital cockpit is easy enough to use, as is the touchscreen multi-media unit and we had no strife setting up our smartphone for Apple CarPlay, and although the screen is on the wrong side of small, it’s clear and crisp enough to get a decent idea of what’s going on.

The second-row bench seat is a 2/3-1/3 split, and the second row can be folded, double-folded and removed separately. The two outboard passengers also get access to a folding table in each of the front seat-backs.

This second row of seats has ISOFIX child seat anchors in the two outboard seats and there are top tether points on all of these second-row seats.

The rear luggage compartment has a cover and there are storage bags fitted to the interior walls in the cargo area and also a 12-V outlet back there, as well as LED lights in tailgate. 

Before we get cracking, it’s important to note that we tested the 2.0-litre TDI320 variant (diesel); there is a 1.5-litre TSI220 petrol variant available.

It’s also worth mentioning that the Caddy California Max is built off Caddy Maxi people-mover variant on an extended long-wheelbase platform.

Our test vehicle has a manufacturer suggested retail price (MSRP) of $54,990, not including on-road costs. As tested our Caddy California was $56,105 because it has Copper Bronze metallic paint, which costs $1115.

As standard, it has five seats (two in the front and a three-seat bench as the second row), a newly designed dash and instrument cluster featuring a full-colour digital cockpit, an 8.25-inch colour touchscreen (with sat-nav, Apple CarPlay and Android Auto), two-zone climate control, keyless start, a lifting tailgate, and a stack of other features too numerous to list here. Find out for yourself, do your own research for there’s joy in that.

Driver-assist tech includes adaptive cruise control, lane keeping, lane assist, and park assist and park distance control in the front and rear.

The California package includes a foldable bed, storage bags, a foldable table and two chairs, as well as additional interior lighting and ventilation vents.

There are numerous VW genuine options available, including a panoramic glass sunroof as well as a tent that can be attached to the rear of the vehicle, but it was unavailable at time of writing.

Like the nearly-identical Tourneo Custom people mover that's debuting in Australia at the end of 2024, the Transit Custom comes with a 2.0-litre, four-cylinder turbo-diesel known as 'EcoBlue'.

Part of the Panther diesel engine family that dates back to 2016, it delivers 125kW of power at 3500rpm and 390Nm of torque between 1750rpm and 2500rpm to the front wheels, via an eight-speed automatic transmission.

That’s enough pull for a braked towing capacity of 2500kg and 750kg without.

To help keep things in check, there’s a leaf spring front end and semi-trailing arm independent rear suspension system out back.

Other markets receive the plug-in hybrid petrol-electric (PHEV) version from launch, but Australia has to wait until at least next year before it hits our shores. Capable of around 50km of pure-electric drive, it’s closely related to the unit as found in the short-lived Ford Escape PHEV.

Our test vehicle – the TDI320 variant of the new Caddy California – has a 2.0-litre four-cylinder turbocharged diesel engine, producing 90kW at 2750-4250rpm and 320Nm at 1500-2500rpm, and a seven-speed dual-clutch gearbox DSG.

This is a front-wheel drive van and it’s riding on 18-inch wheels and Bridgestone Turanza T005 (215/55 R17) tyres.

Now, on paper, the 100kg weight loss, combined with improved aerodynamics, should result in better fuel economy than before.

Yet there seems to be a 10 per cent jump in consumption compared to the previous equivalent. What gives?

Ford says the Transit Custom Trend averages 8.0-litres per 100km (compared to 7.3L), for a carbon dioxide emissions rating of 209 grams per kilometre (up from 192g/km). With a 70L fuel tank, expect about 875km between refills diesel-bowser refills, by the way.

During our drive of a Limited LWB spec in Germany, its trip computer indicated that we averaged 11L/100km. That’s not bad given the extra ballast in the back, as well as the spirited manner in which was driven, including on 130km/h autobahns.

If, or when, the Transit Custom LWB PHEV arrives, it would provide a different efficiency proposition altogether, since it averages around 2.0L/100km using the WLTP methodology – or under 7.0L/100km in the real world. That’s quite the improvement.

Bring on that PHEV, Ford!

Volkswagen lists the official combination fuel consumption as 4.9L/100km, but during our four day test we only averaged 6.2L/100km.

This van has a 50-litre fuel tank and an AdBlue tank.

If there is one area where the Transit Custom has long excelled at, that’s driving pleasure. And not just for a van.

Even the ageing and not-so-frugal diesel engine, hands-down the least likeable aspect of the new Ford after also sampling the PHEV and e-Transit EV versions over the same period, puts in a strong-enough showing.

Floor the throttle and, after a moment’s hesitation as the single turbo spools up, there’s enough torque for speeds to start rising quickly.

And once on the move, there’s plenty in store for lively overtaking and relaxed highway cruising. Expect around 12.5 to 13 seconds for the 0-100km/h sprint time.

Helping things out is a smooth-shifting eight-speed auto, that would always seem to be in the right ratio, as well as a decent wad of sound-deadening, as the din from this particular diesel felt more muffled than the PHEV we had been driving moments earlier.

Where the Custom seems to have progressed over its already competent predecessor is in its involving dynamic capabilities – in the way it steers, corners and rides.

While the high driving position and squared-off proportions clearly denote this as a van, the newly-adopted independent rear suspension, combined with the more rigid platform and lighter overall weight transform the experience beyond this being simply a big box on wheels.

After a brief period of familiarity, and if you’re open and ready for it, this is where the Ford DNA magic happens, turning the Custom into the extension of whatever you want it to be.

If you’d rather pretend that this 2.0-tonne van is actually an overblown hot-hatch impersonator that can slice through a tight set of curves (or roundabouts, as is more likely) if you’re game enough, it will comply.

Likewise, if your fantasy is cruising some highway perched up high Winnebago-style, with just the big sky ahead instead of your next work appointment, the mid-sized Transit can help you pretend that, too.

That’s because there is the steering precision, handling composure, roadholding balance and suspension compliance for the keen driver to literally think outside their box.

The Custom is what every great van should be: the high-quality paint, brushes and canvas to inspire and have fun with, albeit within in a professional workplace environment.    

Of course, the Ford is far from perfect.

Buying diesel is increasingly on the nose for many consumers, so electrification powertrain options should already be offered to Australians. The ride quality, while impressive for a van in its ability to absorb, isolate and settle over bumps, is not quite car-like in suppleness because this workhorse must move objects like heavy furniture or tow hefty trailers for a living; and there are cheaper alternatives.

But the Transit Custom is likely the best van there is for what it’s been designed and imagined to do.

And that has always been the point of this Ford. Over its 59-year history, it has led the pack by being comfortable, refined, safe, sophisticated and fun, while still being able to get the job done. A character in its own right.

The Custom is a workhorse first but does so much more. Well worth the premium.

The Caddy California is 4835mm long with a 2970mm-long wheel-base. It stands 1836mm high (including roof rails) and is 2100mm wide (including the wing mirrors). The TDI320 variant has an unladen mass of 1723kg.

This is not the biggest van around and it manages to feel quite manoeuvrable for something that’s fairly box-like.

Visibility is pretty good from the driver’s seat, with mostly clear vision in all directions.

Steering is suitably sharp and well weighted, which is handy for a camper, especially for one that tends to feel its size a bit through sections of the blacktop that involve lots of twists and turns.

The 2.0-litre turbo-diesel engine offers reasonable punch – getting the front-wheel drive van off the mark with some pep – and it works well with the dual-clutch auto transmission, resulting in a mostly smooth and unfussed drive.

Ride is well sorted, albeit on the firm side of things and some of that characteristic can be attributed to the van’s dimensions, the fact it was unladen, and it’s shod with 18-inch wheels.

Something people who aren’t used to driving vans should keep in mind: a van’s sides and back-end tend to catch wind gusts in high-wind areas, and that sensation and impact on the van’s behaviour can be somewhat disconcerting if you’re not anticipating them.

This van’s Bridgestone Turanza T005 (215/55 R17) tyres cope adequately with rain-slick bitumen during the recent poor weather.

All-round, this van is well behaved on-road and yields a relaxed driving experience. 

The VW Caddy California has the maximum five-star ANCAP safety rating from testing in 2021.

It has front, side, curtain and centre airbags for driver and front passenger, ISOFIX child seat anchors on the outboard second-row seats and top tether points on all second-row seats.

Driver-assist tech includes adaptive cruise control, driver fatigue detection, multi collision braking system, lane change system (including blindspot monitoring), side assist with rear traffic alert and more.

Ford reckons it's also keen to keep your comparatively expensive van investment secure in terms of service and warranty.

The Transit Custom comes with a five-year/unlimited kilometre warranty, as well as seven years of conditional roadside assistance. Service intervals are every 12 months or 30,000km, whichever comes first.

Finally, there’s also fixed-price servicing outlined on the company’s website. The first five years start from $499, $499, $499, $499 and $575, respectively, for retail and small-business buyers. All other customers are charged $575, $915, $715, $915 and $575, respectively.

Helpfully, Ford also lists pricing right up to 12 years/360,000km.

The VW Caddy California Maxi is covered by a five-year/unlimited kilometre warranty, a choice of three- or five-year Care Plans (capped price servicing), and a free year of 24-hour roadside assist.

A Caddy’s five-year capped price servicing plan costs $1500 and includes two free services.