Browse over 9,000 car reviews
What's the difference?
The Mercedes-Benz EQC has been on sale in Australia for a little while now, and aside from the local launch event we haven’t had a chance to spend any quality time with the brand’s first fully electric SUV. Until now.
The EQC 400, as it’s officially known, is the German luxury maker’s first foray into the full-EV landscape, and could arguably be seen as the first true luxury electric SUV on sale in Australia. I mean, yeah, there’s the Jaguar i-Pace, but it has a more premium-sporting intent than the EQC, and the Tesla Model X isn’t aimed at a luxury customer, more so a technologically-minded buyer.
So what’s the Merc EQC like to actually live with? We drove it for a week to find out.
The last time I reviewed a plug-in hybrid Volvo I pretty much got death threats. OK, not quite, but my review and video of the XC60 R Design T8 made some readers and viewers very angry and they even called me names, all because I never charged the battery. Well, there’ll be no need for me to flee to a safe house this time, because not only did I charge the XC90 R-Design T8 Recharge I’m reviewing here, but I plugged it in nearly all the time I wasn’t driving it. Happy now?
I say nearly all the time, because during the three-week test of this plug-in hybrid XC 90 we took it away on a family holiday and didn’t have access to power and you’ll most likely face that situation too as an owner.
So how was the fuel economy of this big seven-seat SUV PHEV over hundreds of kilometres and being used as a family workhorse? The result blew me away and I can see why people were so furious with me in the first place.
When I was telling my colleagues about the Mercedes-Benz EQC my summary was, basically, it’s the best electric luxury car I’ve driven.
It’s plusher than a Jaguar i-Pace, more polished than a Tesla Model X - indeed, it feels like a different kind of electric car to both of those models. It’s an impressive foray into the segment, and we can’t wait for the chance to put it against some like-minded electric European luxury SUVs at some point in the future.
The XC90 Recharge makes a lot of sense for a family with a couple of kids, who live and spend most of their time in the city and surrounding suburbs.
You’ll need access to a power point for charging and you’ll have to do it regularly to get the best out of this SUV, but in return you’ll get effortless and efficient driving, along with the practicality and prestige which comes with any XC90.
The Mercedes-Benz EQC is entirely different to what we expect from the brand, but it’s really what we expected all along when it came to an electric SUV from the Daimler stable.
It is sleek, streamlined and smooth, with panels that almost look like they’re formed from liquid. And it has the eco-edgy graphics you’d expect, with a specific grille treatment (yes, a real grille), headlights that are unlike any other Benz (they even have an LED that runs the width of the grille), and a rear-end style that looks almost like it was penned with another Stuttgart-based brand in mind… Porsche. I’m talking about Porsche.
But one thing that I really love about the EQC is its moustache. It's more prominent when the car is finished in white paint, but there’s a moustache that former Daimler chief Dieter Zetsche himself could be envious of. And he had one helluva soup strainer.
It is clearly made to be slippery, despite essentially sharing its underpinnings with the more conventionally angular - yet still rounded-edged - GLC SUV.
While it is a nicely styled gizmo, I found there are some things that could be annoying.
For instance, I was trying to plug in at night in a dark area, and while there is a small light above the charge port, other EVs have a light that actually illuminates the area where you’re plugging in.
And also, the plug port is on the driver’s side. If, like me, you had to charge up with the car on the street, it just adds a little bit more anxiety to the whole situation. I shudder to think what could happen if the charger was hit by a passing car - folding the mirrors in is one thing, but you can’t fold the power cable! The lead for the charger is long, thankfully.
I know, most people (maybe even all people!) who buy and EQC are going to have undercover parking in a garage or carport, but it’s still worth remembering that the filler isn’t on the kerb side like a number of other EVs.
It has almost identical dimensions to that car: 4774mm long on a 2873mm wheelbase, with a width of 1884mm and a height of 1622mm. For context, GLC is 4669mm long, same wheelbase, a bit wider (1890mm) and just a little more height (1639mm).
What about interior design? Well it’s also familiarly different, with a number of changes to the materials used but still the same tech and comfort you’d expect. Check out the interior images in the section below.
Cars are like dogs in that a year for them ages them more than one for us. So, this current-generation XC90 which came out in 2015 is getting on in age. Still, the XC90 is a design lesson in how to defy the aging process because the styling even now it appears modern and beautiful. It’s also big, tough, and prestigious looking which is how the flagship SUV in a premium brand should be.
The Thunder Grey paint my test car wore (see the images) is an optional hue, and it suited the battleship size and personality of the XC90. The enormous 22-inch five -spoke Black Diamond Cut alloy wheels were standard and filled up those giant arches nicely.
Maybe it’s the minimalist styling which has kept the XC90 looking cutting edge, because even the interior looks like the inside of a very expensive psychiatrist’s office with those leather seats and the brushed aluminium trim.
The vertical display is still impressive even in 2021, and while fully digital instrument clusters are in everything these days the XC90’s has a prestigious look and matches the rest of the cabin in its colours and fonts.
As for the XC90’s dimensions, it’s 4953mm long, 2008mm wide with the mirrors folded and 1776mm tall to the top of its shark fin antenna.
If you’re thinking the EQC looks like a seven-seat SUV, you’re wrong. It’s a five-seater, with a decent sized boot, too.
The luggage capacity is 500 litres, which is decent for a car of this size, but bear in mind there is no spare wheel under the boot floor.
Rear seat space is reasonably spacious for someone my size (182cm) sitting behind their own driving position, with decent knee and toe space. Headroom is not terrific, though, and anyone taller will need to watch their head as they get in and out of the car as the top sill eats into space quite a bit.
Any middle-seat passengers might find the room a little less likeable, as the transmission tunnel intrudes quite a bit. Those with big feet might find shoehorning themselves in and out a bit of a challenge as the sills are quite large, and our car even had optional ($1200) “aluminium-look running boards with rubber studs” - side steps, essentially. They get in the way, too.
But if you’re just sitting two abreast in the back the seat comfort is really good, the trim quality is excellent, and there is a flip down armrest with the storage bin and pop out cupholders. There are rear air vents (no climate control adjustment in the back, though, and no USB charging either), and there are two map pockets, plus bottle holders in the doors. Up front you will find a mix of familiar elements if you’ve sat in any recent Benz model, but a few unique finishes and trim elements that might be new to you.
There’s a beautiful horizontal fin theme that runs around the cabin, as well as the now-traditionally audacious looking Burmester sound system speaker covers. They don’t quite gel with the aesthetic, to my eye.
The dash-top material - “fine surface texture”, as Benz calls it - is unlike anything else we’ve seen from the brand, it’s kind of like a soft silky slippery fabric trim. While there are lovely copper trim elements that just add something visually entertaining and appealing to the space.
There is a large covered centre console bin with 2x USB-C charge points and there is an additional USB-C upfront next to the wireless phone charger. The Mercedes touchpad system that aligns with the MBUX media screen is reasonably easy to get used to, but being a Benz there are plenty of options for usability - the centre screen is a touch-capacitive unit, or you can use the steering wheel-mounted controller on the left side of the wheel to control the middle screen. The right thumb controller manages the driver info screen.
It was mostly very easily managed, although the menus did get stuck at times for me - mainly in the section around the energy consumption. Plus I tried the whole “Hey, Mercedes” command thing, and it failed on numerous occasions.
Clever interior packaging means the XC90 Recharge is more practical than many large SUVs. There are flashes of utilitarian brilliance everywhere from the children’s booster seat which pops out of the centre of the second row (see the images) to the way the XC90 can crouch down like an elephant to make it easier to load stuff into the boot.
The XC90 Recharge is a seven-seater, and like all SUVs with third rows those seats in the very back only offer enough room for kids. The second row is spacious even for me at 191cm tall with plenty of leg- and headroom. Up front as you’d expect has good head-, elbow- and shoulder room.
Cabin storage is good with two cup holders in each row (the third also has containers under the armrests) and there are large door pockets, a decent sized centre console box and a net pocket in the front passenger footwell.
The cargo capacity with all seats being used is 291 litres and with the third row folded flat you’ll have 651 litres of boot space.
Storage for the charging cable could be better. The cable comes in a stylish canvas bag that sits in the boot, but other plug-in hybrids I’ve driven do a better job of providing a storage box for the cable that’s out of the way of your regular cargo.
The gesture control tailgate works with a foot swish under the rear of the car and the proximity key means you can lock and unlock the vehicle by touching the door handle.
The cargo area is filled with hooks for bags and a lift-up divider to hold items in place.
Four-zone climate control, four USB ports (two in the front and two in the second row) dark tinted rear windows and sun blinds top off what is a very practical, family SUV.
My family is small – there’s just three of us – and so the XC90 was more than what we needed. That said, we found a way to fill it with holiday gear, shopping, even a mini trampoline.
The EQC is available in two separate lines at the moment. The first is the standard EQC 400, which has a list price of $137,900 plus on-road costs, and then there’s the Art Line edition for $143,800.
There’s no haggling, either. The EQC is part of Benz’s standardised pricing model, and there are nine dealerships/retailers Australia-wide that handle orders for the EQC. Or you can buy it online, if that’s more convenient! However, as we reported at the Australian launch of the EQC, the wait time can be long - up to seven months from clicking ‘order’ to the car arriving in Australia.
What will you get if you do order an EQC? It’s hardly an affordable midsize SUV, but you’re paying for new technology - and you’re getting a pretty well kitted-out car, too.
The standard equipment list includes the AMG Line exterior package, 20-inch alloy wheels, LED headlights and daytime running lights, and a sunroof.
The interior gets the AMG Line treatment with leather upholstery, as well as a 13-speaker Burmester sound system, keyless entry, push-button start, electric tailgate, a head-up display, Mercedes-Benz’s MB-UX media system with twin 10.25-inch screens including Apple CarPlay and Android Auto smartphone mirroring tech, DAB digital radio, sat nav and the option of augmented reality navigation instructions. That system also incorporates Mercedes-Me Connect online capability, including web search.
There’s also an ambient lighting system with 64 colour choices, dual zone climate control, and heated front seats with electric seat adjustment and memory settings.
Thrown in for nix is a five-year Chargefox subscription. Chargefox is Australia’s largest car charging network, with fast charger stations stretching from Cairns to Adelaide (and there’s a cluster in WA as well).
There’s also a comprehensive safety technology suite included. All the details are covered off in the safety section below.
How about rivals? Well, its most natural competitors include the Jaguar i-Pace (from $124,100) and Tesla Model X (from $133,900), and there'll be an Audi e-tron electric SUV on sale in Australia by the end of 2020.
You might also think about the not-quite-fully-electric likes of the Volvo XC60 T8 plug-in hybrid (from $98,990), or even the plug-in hybrid Mercedes GLC 300e (from $83,500).
The XC90 Recharge lists for $114,990 making it the most expensive grade in the XC90 range.
Still, the value is excellent considering the number of features which come standard.
The 12.3-inch digital instrument cluster standard, so is the nine-inch vertical centre display for media and climate control, there’s also sat nav, a Bowers and Wilkins 19-speaker stereo, wireless phone-charging, four-zone climate control, power-adjustable front seats, proximity key with auto tailgate and LED headlights.
My test car was fitted with options such as the Nappa Leather perforated and ventilated seats in Charcoal ($2950), the Climate pack which adds heated rear seats and a heated steering wheel ($600), power folding headrests in the rear ($275) and Thunder Grey metallic paint ($1900).
Even at a grand total (before on-road costs) of $120,715 I think this is still good value.
The EQC has a power output of 300kW and it has 760Nm of torque, which is enough to see its claimed 0-100km/h acceleration pegged at just 5.1 seconds.
The EQC’s top speed is 180km/h (limited for the sake of the batteries), and it has an 80kWh lithium-ion battery pack.
It uses a pair of asynchronous motors - one front, one rear - and they can alternate to do what’s best in the situation - be it working in 2WD (RWD or FWD), or in AWD.
If you’re thinking about an EQC as a towing option, the towing capacity is 750kg for an un-braked trailer and 1800kg for a braked trailer.
The XC90 Recharge (Volvo calls it this, so for simplicity let's do it, too) is an all-wheel drive SUV with a 2.0-litre four-cylinder supercharged and turbo-charged engine, producing 246kW and 440Nm, plus an electric motor which adds 65kW and 240Nm.
Shifting gears is an eight-speed automatic and acceleration is rapid at 5.5 seconds for the 0-100km/h sprint.
All XC90s have a 2400kg braked towing capacity.
The 11.6kWh lithium ion battery is located under the floor in a tunnel which runs down the centre of the car covered by the centre console and hump in the footwell of the second row.
If you didn’t realise, this is the type of hybrid you need to plug into a power source to charge the batteries. A power point is fine but a wall unit is faster. If you don’t plug in, the battery will only get tiny whiff of charge from the regenerative braking and that won’t be enough to put a tiny dent in your fuel consumption.
With an 80kWh battery pack and a Type 2 CCS plug (up to AC 7.4kW / DC 110kW) the charge times vary pretty greatly depending on what output you’re powering up from.
Mercedes-Benz says a DC fast charging station should be able to replenish the battery bank in 1 hour 22 minutes (at a maximum of 110kW, though some Chargefox stations offer charge rates up to 350kW) while an AC charging station (like you’d find in car parks) or Mercedes-Benz’s own Wallbox system should take about 12 hours 13 minutes.
Charging from a regular household powerpoint is a last resort option. It is claimed to take 46 hours 40 minutes from empty to full (230-volt outlet, 10-amp/2.3kW). I plugged in to a powerpoint in my house and the car’s info display was stating it would take 9.5 hours to achieve the remaining 16 per cent of charge. It didn’t get to 100 per cent before I had to unplug, however.
My not-so-urban test drive loop commenced with 97 per cent of battery charge and an indicated range of 363km available. The idea was to get a feel for the “range vs reality” of the situation, so I did it in Comfort drive mode with the climate control active and no intent to either thrash the vehicle or baby it to save battery.
My drive ended with 36 per cent indicated charge remaining, after I’d covered 231.6km. That means, based on the car’s own algorithm, that it would have covered 315km before the battery was depleted, which is a long way short of the claimed 434km range.
The indicated energy consumption was 20.8kWh/100km, which is ‘thirsty’ for an EV. On our recent electric car comparison test, the most efficient of our EVs - the Hyundai Ioniq Electric - used just 13.0kWh/100km. Yes, I know the EQC is a lot heavier (2425kg kerb weight), but even the Tesla Model 3 was notably more efficient (18.5kWh/100km) than the EQC over very similar terrain and driving.
However, our testing saw us return an even better consumption rate than Mercedes-Benz’s claimed figure, which is 21.4kWh/100km.
Volvo says that after a combination of urban and open roads the XC 90 Recharge should use 2.1L/100km. That’s incredible - we’re talking about a five-metre long, 2.2-tonne, seven-seat SUV here.
In my testing the fuel economy varied greatly depending on how and where I drove the XC90.
There was a week where I only drove up to 15km a day doing the day care drop-offs, the shopping, popping into work in the CBD, but all within 10km of my home. With 35km of electric range I found that I only had to charge the XC90 every second day to keep it topped up to full and, according to the trip computer, after 55km of travel I was using 1.9L/100km.
I recharged using the outdoor power point in my driveway and using this method would take just less than five hours to fully charge the battery from empty. A wall unit or fast charger will top the battery up much quicker.
The charging cable is long at more than 3m, and the flap on the XC90 is located on the front left wheel guard.
If you don’t have a way of charging the XC90 regularly then fuel consumption will go up, obviously.
This happened when our family took a break down the coast and the holiday house we stayed at didn’t have a power point within reach. So, while we had been charging the car regularly in the week beforehand with a few long trips thrown in on motorways, for the four days we were away I didn’t plug it in at all.
After 598.4km I filled it back to full at the petrol pump with 46.13 litres of premium unleaded. That comes to 7.7L/100km, which is still great fuel economy given that the last 200km would have been without charging.
The lesson is the XC90 Recharge is most fuel efficient on short suburban and city trips with daily or every second-day charging.
A larger capacity battery would add more range and make this plug-in hybrid SUV better suited to people who live further out of the city and do more motorway miles.
If you have a garage and a Wallbox connector, there’s no reason the Mercedes EQC couldn’t be a terrific option as a commuter, a second car, or even your primary vehicle.
The thing with all electric cars is that it’s about settling into a rhythm. If you use the car to commute to work, maybe you can charge it there. Or you might have a solar array and charge at home.
No matter the situation, you’ll be getting a rather nice vehicle to live with, based on my week with the EQC.
It’s a plush car, that’s for sure. The silence it offers is truly relaxing, and there’s effortless torque to pull you away from a standstill. The way you can build pace to overtake, the rush of noise-free acceleration, is pretty astounding. Perhaps not as visceral as in a GLC 63 AMG, but it’s still an experience.
The steering is direct and doesn’t require much thought, though it does lack a little bit of feel. But it’s easy to predict and quick to respond, making for pleasant progress around town. It’s easy to park, as well, with a great surround view camera system, as well as front and rear parking sensors. And if you’re not confident, the car has semi-autonomous parking, too.
The brake pedal feel takes some acclimation, because it responds pretty well, but the action is hard to modulate at times. That is partly due to the brake regeneration system, which actively captures energy that would have otherwise been lost during braking. You can adjust the level of aggression of the regen brakes, too, by tapping either the up or down shift paddles. The most aggressive setting will almost pull you up to a halt from urban speed without any brake pressure required.
The suspension of the EQC feels more settled than the last GLC I drove, and that could be in part due to the extra weight and stiffness of the battery cell under the body. The centre of gravity feels low, and it feels stuck down to the road in most situations.
The ride is mostly fine, but with big 20-inch wheels and low profile tyres, it can jar on hard edges. I also noticed that it can feel a bit unsettled at higher speed, as the body moves around - from side to side - more than I would have expected. It deals well with undulation changes and big dips, and if the surface is good, so are the comfort levels in the cabin.
We put more than 700km on the clock of the XC90 Recharge during the three weeks it stayed with my family, covering a lot of motorway miles, country roads and a stack of urban usage, too.
Now without sounding like one of the haters who hated on me the last time I test-drove a Volvo hybrid, you will need to charge the XC90 Recharge all the time if you want to get not only the best fuel economy, but also the best performance from the SUV, too.
There’s the extra oomph from the motor, when you have enough charge in the ‘tank’ but also the serene and smooth pleasure of driving in electric mode on city and urban trips.
That tranquil electric driving experience feels kind of at odds with a large SUV at first, but having now tested a few big family plug-in hybrids and EVs I can tell you it’s a more enjoyable one.
Movement is not only smooth, but the electric grunt provides a feeling of control with an instant response which I found reassuring in traffic and at intersections.
The transition from electric motor to petrol engine is almost seamless. Volvo and Toyota are only a couple of the few brands which seemed to have achieved this.
The XC90 is large and that presented a challenge when trying to pilot it into my narrow driveaway and in car parks, but light, accurate steering and excellent visibility with large windows and cameras galore helped there.
The auto parking feature works well even on the higgledy-piggledy streets in my neighbourhood.
Topping off an effortless driving experience is air suspension which provides a cushioned and composed ride, with great body control all while wearing those 22-inch wheels and low-profile rubber.
It’s a Mercedes-Benz, so as you’d expect the safety offering is comprehensive and extensive.
The EQC received a five-star ANCAP crash test rating in 2019, scoring highly for child occupant protection in particular. But it also has all the safety assist nannies you’d expect, too.
There is autonomous emergency braking (AEB) with forward collision warning that works from 7-200km/h, plus active lane keeping assistance from 60-200km/h and lane departure alert, along with active cruise control, blind spot monitoring, rear cross traffic alert, rear AEB, driver fatigue monitoring, auto high beam lights and tyre pressure monitoring.
There are nine airbags (dual front, front side, rear side, curtain and driver’s knee), and the EQC has a pair of ISOFIX anchor points for baby seats and three top-tether points to affix child seats.
Volvo has for decades been a pioneer of safety systems to such an extreme that people used to make fun of the brand for being overly cautious. Well, take it from this helicopter parent: there’s no such thing as being overly cautious! Besides, these days all car brands are striving to offer advanced safety systems which the XC90 has had for years. Yep, safety is cool now. Which makes Volvo the Kanye of car brands.
Coming standard on the XC90 Recharge is AEB which works at city speeds to brake for pedestrians, cyclists, vehicles and even large animals.
There’s also lane keeping assistance, blind spot warning, cross traffic alert with braking (front and rear).
Steering support provides assistance during at evasive manoeuvre at speeds between 50 and 100km/h.
Curtain airbags cover all three rows and for child seats there are two ISOFIX mounts and three top tether anchor points in the second row. Note, there are no mounts or points for child seats in the third row.
A space-saver spare is under the boot floor.
The XC90 was given the maximum five-star ANCAP rating when it tested in 2015.
It mightn’t have the same method of propulsion as a petrol or diesel Merc, but it has similar service requirements. You still need to take it to the workshop for maintenance every 12 months - or every 25,000km! - whichever comes first.
Owners can either pay as they go for servicing, or pay up front and bundle it into their finance. The upfront rate is $1350 for three years/75,000km. Pay as you go will peg you along at $450 (year one), $750 (year two), $450 (year three).
When the EQC launched it came with a three-year/unlimited kilometre warranty plan, but that was recently updated to a five-year/unlimited km plan, bringing Benz inline with the likes of Korean luxury maker Genesis, not to mention the majority of mainstream car brands.
The XC90 is covered by a five-year, unlimited kilometre warranty. Two service plans are offered: three years for $1500 and five years for $2500.