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Even though your car has no clutch pedal, its transmission is what’s called a DSG, or dual-clutch, which means it’s actually a conventional manual gearbox where a computer controls the clutch operation. That’s why it drives like an automatic yet still has a clutch assembly, part of which is the clutch pressure plate, or multiple plates in the VW’s case.
Replacing this will require the transmission to be removed, so it’s not a small or simple job. Which also means it won’t be cheap, either. The problem is that digging into a DSG transmission often reveals wear in other areas, and you might find it needs more than just a clutch late at the mileage you’ve covered.
A VW or transmission specialist should be able to do an electronic analysis of the transmission and its general health to help you make an informed decision on which way to go.
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The answer to this question depends entirely on one thing: Are you trading the vehicle in on a new car or selling it privately?
If it’s the former, then the trade-in value won’t be too much different regardless of whether it’s had its 100,000km service or not. Dealerships can service a car for a lot less money than they charge you to do it. But if you’re selling privately, the car will be a lot more attractive to a private buyer if the cost of this major service has already been taken care of.
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Some owners have had a great run with this transmission, others not so much. Highway driving will be kinder to the unit, and a lot of city driving will be harder on it (although the DSG gearbox is by no means alone there).
The main wear issues are with the clutch-packs that control the transmission. These can wear prematurely and require costly replacement. Any shuddering when taking off from rest is the first sign that this process has already started.
It’s possible to read too much into it, but it remains that VW itself dumped the DSG for a conventional torque converter for some of its Australian models, including the Polo, in 2021.
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